I couldn't complete a snapshot, and entered a ticket at 11:34p on 2/8/16 (Subject: Snapshot not completing / appears locked [i57,b3]).
Now, to be honest, what happened at the end of this astonished me, and I'd like to inquire if a few words from Mr. Mundy might be warranted, to be directed at the right individual(s) at Wable. (I was ready to respond just a few minutes after w1ve posted the response he got from Wable, but, frankly, I was afraid of what I've read from others that have had unpleasant experiences with Wable... namely, if you complain, they'll just "turn you off". Yikes! But bullies need to be called out, I figured.)
I went back-and-forth for hours, with me reporting what's going on, and Wable saying they'd look into it. All comm was courteous (in fact, I was being particularly undemanding, I thought). But finally, after 35 hours of mostly no phone service for my farm (and 22 hours since the last communication from them), I asked,
"Guys... whats going on?... my phone system keeps dying for days now!
And here was the response,
"Simply, bundle 3 is not a priority to us at $8/mo. We'll check on this when convenient on our side. Bundle 5 and higher receive priority support."
Wow! So, after cooling off a bit, I responded with,
"XXX [name omitted], if youre going to sell a service, you should stand behind it. It shouldnt matter what price is set... YOU set it.
I went with your service because it was recommended by Ward Mundy. This is really an unacceptable answer to a customer, and Im wondering what he, and/or the FreePBX community, will have to say about your response not to mention your superiors at Incero, should they be made aware of it.
So, please,, fix my server!"
Then, at 4:01p today, I received the same response that w1ve received.
Well, I've been around the block, am pretty thick skinned and I certainly won't lose any sleep over this. But I ran a pretty good-sized PC diagnostic hardware, software, firmware company (Landmark Research Int'l. Corp), and had years of providing tech support to very frustrated, and sometimes desperate, customers (think IRQ and DMA conflicts on the PCs in the late '80s, early '90s. Good gawd, you could literally pull you hare out on that stuff!) I think this kind of behavior can cast a totally unjustified, but nonetheless ugly shadow on the really cool work you've done, and are doing, with PIAF, Incredible PBX, etc., etc., etc. I'm simply blown away at having a full-blown phone system for just a few dollars a month.
Anyway, I thought you should know. Thanks for listening,
Jenni McCloud