QUESTION Voicemail that stores DTMF key presses..

[doughall]

Hi.
We run a telecoms company, and something that I would love, that I think would sound professional is, if a client calls dues to a fault with their line, I would like an interactive IVR style thing.. Press 1 for fault with landline, 2 for broadband.. Pleas enter the number you wish to report the fault on..
And then some how get the number to an email or something..

Making any sense?

 

[doughall]

Wonder! Thanks..
i'm presuming that the code in between "exten => s,n,System( )" is simply shell.?
So i could in theory have a number prompts and push the response to a text file, and then email that file at the end?

Something like
[email-phonenumber] exten => s,1,Background(please-enter-your&number&then-press-pound) exten => s,n,Read(user_number) exten => s,n,System(echo 'User entered ${user_number}' >> /tmp/${user_number}.txt)
exten => s,1,Background(Some More Options)
exten => s,n,Read(Moreoptions) exten => s,n,System(echo 'User entered ${Moreoptions}' >> /tmp/${user_number}.txt)
exten => s,1,Background(Some More Options) exten => s,n,Read(Moreoptions) exten => s,n,System(echo 'User entered ${Moreoptions}' >> /tmp/${user_number}.txt)
exten => s,n,System(cat /tmp/${user_number}.txt' | mail -s 'SUBJECT' '[email protected]')
exten => s,n,Playback(goodbye)

 

[doughall]

Thanks!

 

[Trimline2]

Playing around this morning - added to extensions_custom.conf - could be useful for someone as a template to expand upon.

;;# // BEGIN Read back DTMF and e-mail
exten => 477,1,Background(please-enter-your&number&then-press-pound)
exten => 477,2,Read(user_number)
exten => 477,3,Playback(you-entered)
exten => 477,4,SayDigits(${user_number})
exten => 477,5,Background(if-correct-press)
exten => 477,6,Background(digits/1)
exten => 477,7,Background(otherwise-press)
exten => 477,8,Background(digits/2)
exten => 477,9,Background(press-star-cancel)
exten => 477,10,WaitExten()
exten => 1,1,goto(477,11)
exten => 2,1,goto(477,1)
exten => *,1,goto(477,14)
exten => 477,11,Playback(thanks-for-calling-today)
exten => 477,12,Playback(goodbye)
exten => 477,13,System(echo 'User entered ${user_number}' | mail -s 'Call In Number' '[email protected]')
exten => 477,14,Hangup

 

[doughall]

Thats excellent.. One little extra thing.. Can I add a bit on the end that asks them for a description of the fault, and email the WAV along with the email txt?

 

[Trimline2]

Sure, you could add a couple steps to record a message as well. I don't have the time at the moment, but if you have reminders installed, you could get a good idea how it would work.

 

[doughall]

Sure, you could add a couple steps to record a message as well. I don't have the time at the moment, but if you have reminders installed, you could get a good idea how it would work.

Thanks guys! HUUUGE help.. I have it done and tested, and works a treat!