SOLVED ViCO TRUNK doesn't work

[JimmyKhine]

Dear all,

I need your support. Currently I am running latest version of Incredible PBX on latest version of Centos. I don't what issue is there but the unique TRUNK here can't dial out at all. It always have the message " Forbidden " on the Log.

 

[billsimon]

Dear all,

I need your support. Currently I am running latest version of Incredible PBX on latest version of Centos. I don't what issue is there but the unique TRUNK here can't dial out at all. It always have the message " Forbidden " on the Log.

Please post the relevant portion of the log.

 

[JimmyKhine]

Hi Bill

Here is what I have:

-- Called SIP/NBC/9000254208600000
[2016-08-02 21:01:19] WARNING[2063][C-00000297]: chan_sip.c:23843 handle_respons e_invite: Received response: "Forbidden" from '<sip:[email protected] m>;tag=as77e4c12e'
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@macro-dialout-trunk:23] NoOp("SIP/122-000004bb", "Dial faile d for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 21") in new st ack
-- Executing [s@macro-dialout-trunk:24] GotoIf("SIP/122-000004bb", "0?contin ue,1:s-CHANUNAVAIL,1") in new stack
-- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/122-000004bb", " RC=21") in new stack
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/122-000004bb", "21,1") in new stack
-- Goto (macro-dialout-trunk,21,1)
-- Executing [21@macro-dialout-trunk:1] Goto("SIP/122-000004bb", "continue,1 ") in new stack
-- Goto (macro-dialout-trunk,continue,1)

 

[billsimon]

Some reasons the provider will send Forbidden is if you are using the wrong password, are out of funds, or calling from an unauthorized IP.

 

[JimmyKhine]

Bill. It can't be some reasons as you explained

The information on the TRUNK, I could register with X-lite and it worked well to call out. Also, the provider & me communicated via phone & email, hence once again, it can't be wrong password or out of fund. But as the told me, they don't authorize the IP. The information they provided to me that was SIP account, no need to authorize

 

[billsimon]

If not wrong password, it could be that you are sending the wrong username or From header.

 

[billsimon]

9000254208600000

Or perhaps you are getting Forbidden because you are dialing a strange number. That is not a PSTN number.

 

[JimmyKhine]

They told me that their end will receive the number 254208600000 and if I would want to call out using TRUNK, i needed to add the prefix 90 and then country code 00 to dial international number so there will be 9000

 

[JimmyKhine]

When I called using X-lite, I don't need to press any prefix, just dialed 254208600000 and it connected

 

[billsimon]

When I called using X-lite, I don't need to press any prefix, just dialed 254208600000 and it connected

Here is your solution. Fix up your outbound route and/or trunk dialing rules so that it just sends the PSTN part (starting with 254) and strips the 90 prefix and 00 international code.

 

[JimmyKhine]

I have tried to change the prefix to 900, 9, 000, 9000, 90 but it still doesn't work at all

 

[JimmyKhine]

Here is your solution. Fix up your outbound route and/or trunk dialing rules so that it just sends the PSTN part (starting with 254) and strips the 90 prefix and 00 international code.

Do you have any sample? This TRUNK is not only able to call kenya, it can call other countries on Africa as well

As you told me, I have put the prepend as 254 and prefix as my own number 6 so when I dial I just pressed 2086 00000 and it still doesn't work at all

 

[billsimon]

There are many tutorials out there how to set up outbound routes and trunk dialing rules in FreePBX. I am not familiar with PSTN dialing in Africa and so I do not have an example for you.

 

[JimmyKhine]

Bill.

I am using more than 5 providers right now and I have set all the setting from trunk to outbound route. All of them are working well

 

[JimmyKhine]

I am using it to call out daily, however, when I switch to this TRunk. It doesn't work

 

[billsimon]

To be more clear about it, I'm saying to configure the outbound route and/or the trunk (you can manipulate the dialed number in both places) so that only 254208600000 is sent to the provider.

 

[briankelly63]

I think Bill has covered it all... Some providers might kick it back if you don't have the right codec. Watch the CLI and use the trunk or outbound route dialing rules to construct the number you need based on what you want your users to dial. Providers cary as to what they want for a given number.

 

[JimmyKhine]

I have fixed it. The issue here from the password doesn't have "@" and I forgot to make register string
Anyway, thank you for your suggestion brian & bill