NEED MORE INFO Skyetel - Outbound works, inbound doesn’t hit Asterisk

[deputyrover]

Hello,

I have Incredible PBX 13-13 on Ubuntu 18.04 set up on my box. I installed Skyetel trunks and set up inbound and outbound routes exactly to Ward Mundy’s specifications on his guide. The endpoint is set up on Skyetel’s side.

I can make outbound calls — works great. But I can’t make calls to my phone number. The call does not even appear to hit Asterisk. I get the generic Skyetel error. I’ve tried restarting the box, restarting Asterisk, deleting the routes and re-adding them, etc. the issue persists.

Using netstat to check ports, Asterisk does not show as listening on 5060. However I’m not sure if this is a problem or not. And I have tried disabling iptables which did not make a difference.

What steps can I take to resolve this problem? FWIW, I actually had this exact same setup working a week ago, and I did nothing special except following the Nerd Vittles tutorial, under an older install, but of course I decided it was time for a fresh install... now I’m stuck with this mess.

Thanks!

 

[deputyrover]

Update: So I actually did get this working, it was assigned the wrong IP address internally and I did not realize. However it stopped working a few days ago after a short internet outage. Now I cannot receive calls once again. Does anyone have any suggestions? Nothing else has changed.

 

[wardmundy]

Does your server have a public dynamic IP address? Has it changed? Have you modified the address on the Skyetel side? Have you whitelisted ALL of the Skyetel IP addresses on your new server?