dbaum
Guru
- Joined
- Jan 11, 2009
- Messages
- 124
- Reaction score
- 2
I have posted a note to FreePBX forum but thought many of us hang around here more often.
Based on prior articles and advertising I subscribed to SIPSTATION and have been using them for a while. In the last six months I have been offline with them three times - each their problem.
Once upon a time they claimed they would answer email support requests within an hour - and they did. That sort of creeped up to several hours. Now, without telling their customers of a change, they auto reply to help requests with a message that they will respond on the next business day.
If you complain to their parent company - Bandwidth.com - you are encouraged to switch to their HIGHER PRICED business service. I question the ethics of this ploy (and in fact the legality).
They are even non-compliant wih ADA since they don't offer me of any other sight impaired users with any accomodation option to use phone support.
I am curious, am I the only one having problems with them. If not, maybe we should collectively complain. Ward - what do you think!
Based on prior articles and advertising I subscribed to SIPSTATION and have been using them for a while. In the last six months I have been offline with them three times - each their problem.
Once upon a time they claimed they would answer email support requests within an hour - and they did. That sort of creeped up to several hours. Now, without telling their customers of a change, they auto reply to help requests with a message that they will respond on the next business day.
If you complain to their parent company - Bandwidth.com - you are encouraged to switch to their HIGHER PRICED business service. I question the ethics of this ploy (and in fact the legality).
They are even non-compliant wih ADA since they don't offer me of any other sight impaired users with any accomodation option to use phone support.
I am curious, am I the only one having problems with them. If not, maybe we should collectively complain. Ward - what do you think!