FOOD FOR THOUGHT RingCentral Trunk Setup

Jeff W

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Hey all,

I'm looking for help with my Ring Central digital lines - inbound calls work great but outbound calls fail. I've gone through all of the settings I thought might have an effect, dug through dozens of TCP dumps and SIP traces but I just can't get the config right and Ring Central no longer supports Asterisk (although they did when we signed up).

Outbound worked fine until they made changes and started requiring Outbound Proxy. I can make desk and soft phones work fine and comparing the TCP dumps & SIP traces between those and the PIAF server I'm fairly certain it's the Outbound Proxy/Proxy Auth that's the issue.

I know there are plenty of other providers we could use but 99% of our calls are inbound Toll-Free and we're grandfathered on their unlimited plan, so I'm pretty motivated to keep them and hopefully get outbound going again.

Feel free to reply here or PM me. Thanks!

Jeff
 

MGD4me

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If only 1% of your calls are outbound, why not get another VoIP provider to take care of those? Change your Outbound Routes to the new alternate provider, and be done.
 

Jeff W

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Yeah, it's been a while but I finally made it back here to post an update! I had actually forgotten that I made this post.

After LOTS of banging my head against this problem I finally stumbled on the missing line in the outbound config...one line of text. One stupid line!

fromdomain = ringcentral.com

Poof! Outbound calls no longer fail.

Anyway, maybe it'll save someone else a little trouble...probably not, but it's here nonetheless.
 

CTSFO

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Hey @Jeff W

Could you share your config that you use please? I would be interested in doing something similar with my RC Account.
 

Jeff W

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Hey @Jeff W

Could you share your config that you use please? I would be interested in doing something similar with my RC Account.


Sure! Hope this helps. The first settings go in the PEER DETAILS section and the second one is the REGISTRATION STRING.

nnnnnnn = your trunk's secret (a.k.a. password)
15551234567 = your trunk's phone number

PEER DETAILS

type=peer
secret=nnnnnnn
port=5060
host=sip.ringcentral.com
outboundproxy=sip10.ringcentral.com:5090
fromuser=15551234567
fromdomain=sip.ringcentral.com
defaultuser=15551234567
username=nnnnnnn
context=from-trunk

REGISTRATION STRING

[email protected]:nnnnnnn:[email protected]:5090/15551234567
 

Jeff W

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Hey, Ward!

I copied it directly from the PBX, with the exception of changing the trunk and secret details of course and it's currently working.

I didn't think to include the inbound and outbound route information, so I'll double check those and reply again.

I'm certainly no expert and I'm viewing this from my phone, so the flipping back and forth isn't helping for comparison, but I think yours is better by including the DTMF and the allow/disallow settings.
 

wardmundy

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In your setup, do you have your password in the username entry of the peer details as shown above?? The registration string is equally suspect.
 

Jeff W

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I do have the password as shown in the settings I posted.

It's been a long time since it was first setup, so my memory is rusty, but I think most of the config was either from another user or possibly from Ring Central themselves before they ended support for Asterisk.
 

CTSFO

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Cool thanks both, I will have a try as I have a RingCentral USA and RingCentral UK account. I will have a try and update this thread with my findings.
 

CTSFO

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@wardmundy - I have just set up another UK specific provider that I use (VoIP Yonder) - they provide very low cost UK calling. They are aimed at techies and admins so only offer very limited (but good) tech support. Im happy to share the details on a thread or as a PM with what I have set up and tested working.
 

wardmundy

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@wardmundy - I have just set up another UK specific provider that I use (VoIP Yonder) - they provide very low cost UK calling. They are aimed at techies and admins so only offer very limited (but good) tech support. Im happy to share the details on a thread or as a PM with what I have set up and tested working.

Thank you. Please post the details here and I will add them to the Wiki.
 
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