SOLVED SIP Trunk Guru Needed (Paid Gig)

Jeff W

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Hey all,

I'm looking for help with my Ring Central digital lines - inbound calls work great but outbound calls fail. I've gone through all of the settings I thought might have an effect, dug through dozens of TCP dumps and SIP traces but I just can't get the config right and Ring Central no longer supports Asterisk (although they did when we signed up).

Outbound worked fine until they made changes and started requiring Outbound Proxy. I can make desk and soft phones work fine and comparing the TCP dumps & SIP traces between those and the PIAF server I'm fairly certain it's the Outbound Proxy/Proxy Auth that's the issue.

I know there are plenty of other providers we could use but 99% of our calls are inbound Toll-Free and we're grandfathered on their unlimited plan, so I'm pretty motivated to keep them and hopefully get outbound going again.

Feel free to reply here or PM me. Thanks!

Jeff
 

MGD4me

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If only 1% of your calls are outbound, why not get another VoIP provider to take care of those? Change your Outbound Routes to the new alternate provider, and be done.
 

Jeff W

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Yeah, it's been a while but I finally made it back here to post an update! I had actually forgotten that I made this post.

After LOTS of banging my head against this problem I finally stumbled on the missing line in the outbound config...one line of text. One stupid line!

fromdomain = ringcentral.com

Poof! Outbound calls no longer fail.

Anyway, maybe it'll save someone else a little trouble...probably not, but it's here nonetheless.
 
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