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This may not belong here but . . .
Does anyone know how to get support from RentPBX. Three to four years ago, I had a customer who wanted his PBX hosted in the cloud. I found RentPBX mentioned at NerdVittles (a site I refer to often ) and set up their PBX there using their PIAF wizard. The PBX went up easily and has been running fine until recently. The version of PIAF though is woefully outdated today. It is Incredible GUI 12.0.30 with Asterisk 13.5.0 running on Centos 6.7. Recently our trunk provider Flowroute went to failover POPs. On newer implementations, I add the IP ranges to the Match Permit field to allow these failover POPs to be accepted for inbound calls to the PBX. I see no such field in this older version. When I look at the config files, all of them say Do Not Edit. If I change these, FreePBX rewrites them on the next reload. If I put my changes in pjsip.identify_custom.conf, they do not seem to have any effect. I could have syntax issues but I am not sure. Upgrading this version of PIAF in the past has never worked for me; only a new install.
Anyway my solution with the customer was to upgrade the PBX to the latest PIAF/Incredible where I do have the necessary fields in the GUI. Trouble is I cannot seem to figure out how to do the upgrade without tearing down the old system. This customer has quite an extensive configuration. I have been opening tickets with RentPBX for weeks. I get no response whatsoever. After a period of time they do send me an email that they are closing the ticket. This is not the first time I have opened tickets with RentPBX and never receive any response other than the close email.
If anyone can help either with Match Permit in my existing version or with getting in touch with RentPBX, I'd be grateful.
Otherwise, buyer beware of RentPBX. You'll be out there alone.
Does anyone know how to get support from RentPBX. Three to four years ago, I had a customer who wanted his PBX hosted in the cloud. I found RentPBX mentioned at NerdVittles (a site I refer to often ) and set up their PBX there using their PIAF wizard. The PBX went up easily and has been running fine until recently. The version of PIAF though is woefully outdated today. It is Incredible GUI 12.0.30 with Asterisk 13.5.0 running on Centos 6.7. Recently our trunk provider Flowroute went to failover POPs. On newer implementations, I add the IP ranges to the Match Permit field to allow these failover POPs to be accepted for inbound calls to the PBX. I see no such field in this older version. When I look at the config files, all of them say Do Not Edit. If I change these, FreePBX rewrites them on the next reload. If I put my changes in pjsip.identify_custom.conf, they do not seem to have any effect. I could have syntax issues but I am not sure. Upgrading this version of PIAF in the past has never worked for me; only a new install.
Anyway my solution with the customer was to upgrade the PBX to the latest PIAF/Incredible where I do have the necessary fields in the GUI. Trouble is I cannot seem to figure out how to do the upgrade without tearing down the old system. This customer has quite an extensive configuration. I have been opening tickets with RentPBX for weeks. I get no response whatsoever. After a period of time they do send me an email that they are closing the ticket. This is not the first time I have opened tickets with RentPBX and never receive any response other than the close email.
If anyone can help either with Match Permit in my existing version or with getting in touch with RentPBX, I'd be grateful.
Otherwise, buyer beware of RentPBX. You'll be out there alone.