Hyksos
Guru
- Joined
- May 28, 2011
- Messages
- 474
- Reaction score
- 70
I agree that kmcdaniel is wrong about backups.
But because his argument is flawed, I believe everyone else is too quick to blame him for his supposedly unwarranted frustration.
They did say that an error was made and something that was advertised and paid as RAIDed, simply was not.
Sh*t happen, that's true. This is low cost and entry level, that's true and so there is no proper SLA to achieve that price point, that's true...
I get all that, but I can still see how someone could feel cheated in some way.
If I rent a VPS or a dedicated box for a certain price and made my choice because it's advertised as RAIDed and I believe that this will prevent most downtime that would be caused by HDD failure, I too, would be pissed to learn I was cheated out of what I was told, and paid for.
It's like misrepresentation by human error.
So, not trying to bash RentPBX, I have no reason to do so and based on multiple user feedback, they do a good job for a killer price.
But still, their ashley customers were told and paid for a RAID which was not there in reality and so there IS something there to be frustrated about.
If you sell a PBX to a customer and tell him its configured with RAID and he figures out during an outage that the cause of the outage is single disk failure and that you never actually configured the RAID correctly, would you agree your customer would be right to be pissed and would you assume he's likely to ask for compensation?
So I could be wrong, and I could be making fallacious assumptions myself and I'm certainly not assuming SLA where there is none, but to me it does seem like although the OP took the wrong arguments for his frustrations, he is in his rights to feel somewhat disappointed to have suffered downtime due a single disk failure on a supposedly RAID setup. Argued this way, I feel like even RentPBX would agree, they made a mistake and what they said was configured, was not, of course their ashley customers have a right to be pissed about THAT, no?
*edit
Pissed might be too strong a word, 15 pops a month, no SLA. Errors can be made and you have no contract to get compensation, disappointed might be a better fit.
But because his argument is flawed, I believe everyone else is too quick to blame him for his supposedly unwarranted frustration.
They did say that an error was made and something that was advertised and paid as RAIDed, simply was not.
Sh*t happen, that's true. This is low cost and entry level, that's true and so there is no proper SLA to achieve that price point, that's true...
I get all that, but I can still see how someone could feel cheated in some way.
If I rent a VPS or a dedicated box for a certain price and made my choice because it's advertised as RAIDed and I believe that this will prevent most downtime that would be caused by HDD failure, I too, would be pissed to learn I was cheated out of what I was told, and paid for.
It's like misrepresentation by human error.
So, not trying to bash RentPBX, I have no reason to do so and based on multiple user feedback, they do a good job for a killer price.
But still, their ashley customers were told and paid for a RAID which was not there in reality and so there IS something there to be frustrated about.
If you sell a PBX to a customer and tell him its configured with RAID and he figures out during an outage that the cause of the outage is single disk failure and that you never actually configured the RAID correctly, would you agree your customer would be right to be pissed and would you assume he's likely to ask for compensation?
So I could be wrong, and I could be making fallacious assumptions myself and I'm certainly not assuming SLA where there is none, but to me it does seem like although the OP took the wrong arguments for his frustrations, he is in his rights to feel somewhat disappointed to have suffered downtime due a single disk failure on a supposedly RAID setup. Argued this way, I feel like even RentPBX would agree, they made a mistake and what they said was configured, was not, of course their ashley customers have a right to be pissed about THAT, no?
*edit
Pissed might be too strong a word, 15 pops a month, no SLA. Errors can be made and you have no contract to get compensation, disappointed might be a better fit.