rchalk
Active Member
- Joined
- Feb 19, 2010
- Messages
- 403
- Reaction score
- 55
A few months ago, I helped a company in the NE set up a system to cover three offices. In the interest of keeping costs minimal, we used Alcazar Networks, and Anveo Direct as the providers.
Setup was straightforward, and the pricing, at less than 1/2 cent per minute was very attractive. Over time, however, we experiences occasions where calls would not complete, with messages like "the number was rejected by the service provider", or simply silence or busy signals.
An email to one of these providers was answered by them telling us that "we are a wholesale provider, and do not guarantee that all calls will be completed"
On another system, I have been using VOIP.MS for several years with good success, so we decided to try them instead. We ported all the numbers (for free!) and since then, there have been NO reports of call failure.
The bottom line is that, even though the cost is higher, the customer seems to be happy. In a business environment, where the bills had been well over $1,000 per month, the increase of $30-$40 per month over the low cost alternatives is a small price to pay. Also, VOIP.MS has a very comprehensive web interface, simple invoicing, failover settings that are easy to understand, etc.
As in many things, it seems you get what you pay for!!!
Just my two-cents-worth.
Setup was straightforward, and the pricing, at less than 1/2 cent per minute was very attractive. Over time, however, we experiences occasions where calls would not complete, with messages like "the number was rejected by the service provider", or simply silence or busy signals.
An email to one of these providers was answered by them telling us that "we are a wholesale provider, and do not guarantee that all calls will be completed"
On another system, I have been using VOIP.MS for several years with good success, so we decided to try them instead. We ported all the numbers (for free!) and since then, there have been NO reports of call failure.
The bottom line is that, even though the cost is higher, the customer seems to be happy. In a business environment, where the bills had been well over $1,000 per month, the increase of $30-$40 per month over the low cost alternatives is a small price to pay. Also, VOIP.MS has a very comprehensive web interface, simple invoicing, failover settings that are easy to understand, etc.
As in many things, it seems you get what you pay for!!!
Just my two-cents-worth.