SOLVED Problems with both out and inbound calls

Scott Kelly

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Hi. Installed XIVO a few months ago, got it working with the mac Telephone softphone with voip.ms. Didn't use it much after basic testing, as I wanted to get a sip desk phone, plus figure out the automated attendant (that's still in the future). Today, went to install a sip phone and found that calls aren't working in either direction on both the desktop and softphone. Voip.ms recognizes the DID is registered with XIVO. I went through all the faqs. Everything looks right.

Outgoing calls ext has 8NXXNXXXXXX with stripnum = 1. When I call with 8 and the number, I get the message "That number has not yet been assigned. Please contact technical Support." If I change it to NXXNXXXXXX with stripnum = 0, I get the same message. Not sure if the message is from asterisk or voip.ms.

Incoming calls get a busy signal.

As a test, I bypassed XIVO by connecting the desktop phone directly to voip.ms. It worked fine.

Thoughts?
 

Scott Kelly

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Forgot to add, I found this in log "rejected because extension not found in context 'default'." Odd thing is there was an 8 before the number dialed. I did not dial the 8, so xivo is inserting it from somewhere, maybe?
 

Scott Kelly

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OK. Found the issue. Had a typo in the sip trunk setup. Outbound is now working correctly. No busy on inbound, but no ring either. The pbx picks up then terminates.
 
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Scott Kelly

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Outgoing now working. Context was incorrect under SIP>protocal>general. Nice. Now I can start work on some of the other features.
 
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