NO JOY No audio till after on hold

Discussion in 'Help' started by Alex Hackney, Feb 12, 2018.

  1. Alex Hackney

    Alex Hackney Member

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    I've got a small system running in the cloud with 4 endpoints at a client location.
    They can receive calls fine. When making calls, there is no initial audio when the call is answered until the calls is put on hold then the audio begins to work.

    Its behind a sonicwall firewall, so I'm sure thats it, but not sure how to fix.
     
  2. Alex Hackney

    Alex Hackney Member

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    So it's also happening between endpoints.
     
  3. briankelly63

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  4. islandtech

    islandtech Wassamassaw

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  5. Alex Hackney

    Alex Hackney Member

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    I appreciate the assumption that I didn't do these two things. I did though. I just can't seem to figure out where the issue is. I think it has to be in the sonicwall.

    If you use your google link, this thread is now third lol.
     
    briankelly63 likes this.
  6. briankelly63

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  7. islandtech

    islandtech Wassamassaw

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    When I click the guide link it downloads his pdf guide
     

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