AWAITING FEEDBACK IPBX Wazo can't create extension 717

Paul Rowell

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I don't seem to be able to create extension 717 on a fresh install of IPBX. I get:

Resource Error - Extension already exists ('exten': u'717', 'context': u'default')

Yet when I look at users or lines I only see the numbers 701,702 and 711 being used.
 

Paul Rowell

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To try and work out what is going on here I did a fresh installation of the latest Wazo ISO and was able to create a user with extension number 717. I'm wondering whether the Incredible snapshot is causing this problem?
 

Paul Rowell

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Judging by the lack of responses I get the impression that I must be asking this question in the wrong place is there another forum where Wazo help can be sought?
 

wardmundy

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Judging by the lack of responses I get the impression that I must be asking this question in the wrong place is there another forum where Wazo help can be sought?
Can you create 716 and 718??
 

Paul Rowell

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Thanks, Ward. Curiously, yes I can create both 716 & 718. One of the Wazo community have replied to my thread in the Wazo Comunity forum so I'll take the discussion there and then post back here if and when I get an answer.
 

wardmundy

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Thanks, Ward. Curiously, yes I can create both 716 & 718. One of the Wazo community have replied to my thread in the Wazo Comunity forum so I'll take the discussion there and then post back here if and when I get an answer.

Just tried to replicate your issue on a brand new install, and I had no problem creating the extension (see below). What happens on the Asterisk CLI when you attempt to call 717 from an internal extension? That should tell you what's going on. Also try: sip show peers. Have you perhaps created a Ring Group as 717? Does either of the following commands return any results:

Code:
grep 717 /etc/asterisk/extensions_extra.d/*
grep 717 /etc/asterisk/*

C24YDVOWIAATkLF.jpg
 

Paul Rowell

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No results returned from either of those commands. I haven't done a huge amount on this install so I'm tempted to fire up another VM and then replicate the trunk information across to the new install and write this off as a useful learning experience...
 

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