TIPS Intercom/Paging not working Incredible PBX/XiVO

[Yahdie]

Polycom 330s & Cisco SPA 303s
Yes configured for Intercom/Auto-Answer etc:

[Nov  3 12:50:27]     -- Executing [*11201@default:1] Set("SIP/ebqh5vd7-00000067", "XIVO_BASE_CONTEXT=default") in new stack
[Nov  3 12:50:27]     -- Executing [*11201@default:2] Set("SIP/ebqh5vd7-00000067", "XIVO_BASE_EXTEN=*11201") in new stack
[Nov  3 12:50:27]     -- Executing [*11201@default:3] Gosub("SIP/ebqh5vd7-00000067", "paging,s,1(201)") in new stack
[Nov  3 12:50:27]     -- Executing [s@paging:1] NoOp("SIP/ebqh5vd7-00000067", "Paging all phones you want") in new stack
[Nov  3 12:50:27]     -- Executing [s@paging:2] Set("SIP/ebqh5vd7-00000067", "XIVO_PRESUBR_GLOBAL_NAME=PAGING") in new stack
[Nov  3 12:50:27]     -- Executing [s@paging:3] Gosub("SIP/ebqh5vd7-00000067", "xivo-global-subroutine,s,1") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-global-subroutine:1] GotoIf("SIP/ebqh5vd7-00000067", "1?:return") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-global-subroutine:2] GotoIf("SIP/ebqh5vd7-00000067", "PAGING?:return") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-global-subroutine:3] GotoIf("SIP/ebqh5vd7-00000067", "xivo-subrgbl-paging?:return") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-global-subroutine:4] GotoIf("SIP/ebqh5vd7-00000067", "0?:return") in new stack
[Nov  3 12:50:27]     -- Goto (xivo-global-subroutine,s,6)
[Nov  3 12:50:27]     -- Executing [s@xivo-global-subroutine:6] Return("SIP/ebqh5vd7-00000067", "") in new stack
[Nov  3 12:50:27]     -- Executing [s@paging:4] Gosub("SIP/ebqh5vd7-00000067", "xivo-connectedline,s,1(201, Paging)") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-connectedline:1] NoOp("SIP/ebqh5vd7-00000067", "Generic subroutine for connectedline") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-connectedline:2] Set("SIP/ebqh5vd7-00000067", "CONNECTEDLINE(all,i)= Paging <201>") in new stack
[Nov  3 12:50:27]     -- Executing [s@xivo-connectedline:3] Return("SIP/ebqh5vd7-00000067", "") in new stack
[Nov  3 12:50:27]     -- Executing [s@paging:5] AGI("SIP/ebqh5vd7-00000067", "agi://127.0.0.1/paging,201") in new stack
[Nov  3 12:50:27]        > 0x7f9f7c00dc90 -- Probation passed - setting RTP source address to 192.168.1.37:16530
[Nov  3 12:50:27]     -- <SIP/ebqh5vd7-00000067> Playing 'vm-incorrect.slin' (escape_digits=) (sample_offset 0) (language 'en_US')
[Nov  3 12:50:28]   == Manager 'xivo_munin_user' logged on from 127.0.0.1
[Nov  3 12:50:28]   == Manager 'xivo_munin_user' logged off from 127.0.0.1
[Nov  3 12:50:28]  agi://127.0.0.1/paging,201: Sorry you are not authorize to page this group : Unable to find paging entry (number: 201)
[Nov  3 12:50:28]     -- AGI Script Executing Application: (Goto) Options: (agi_fail,s,1)
[Nov  3 12:50:28]     -- Goto (agi_fail,s,1)
[Nov  3 12:50:28]     -- Executing [s@agi_fail:1] NoOp("SIP/ebqh5vd7-00000067", "AGI Fails") in new stack
[Nov  3 12:50:28]     -- Executing [s@agi_fail:2] Hangup("SIP/ebqh5vd7-00000067", "") in new stack
[Nov  3 12:50:28]   == Spawn extension (agi_fail, s, 2) exited non-zero on 'SIP/ebqh5vd7-00000067'
[Nov  3 12:50:28]     -- SIP/ebqh5vd7-00000067 Internal Gosub(hangup_handlers,userevent,1) start
[Nov  3 12:50:28]     -- Executing [userevent@hangup_handlers:1] NoOp("SIP/ebqh5vd7-00000067", "Sending Hangup userevent") in new stack
[Nov  3 12:50:28]     -- Executing [userevent@hangup_handlers:2] UserEvent("SIP/ebqh5vd7-00000067", "Hangup,XIVO_USERUUID: f5eb4f8b-5879-4fc6-bf98-2fd0115d242a") in new stack
[Nov  3 12:50:28]     -- Executing [userevent@hangup_handlers:3] Return("SIP/ebqh5vd7-00000067", "") in new stack
[Nov  3 12:50:28]   == Spawn extension (agi_fail, s, 2) exited non-zero on 'SIP/ebqh5vd7-00000067'
[Nov  3 12:50:28]     -- SIP/ebqh5vd7-00000067 Internal Gosub(hangup_handlers,userevent,1) complete GOSUB_RETVAL=

 

[Sylvain Boily]

You have error:

[Nov 3 12:50:28] agi://127.0.0.1/paging,201: Sorry you are not authorize to page this group : Unable to find paging entry (number: 201)

 

[Yahdie]

All my extensions are members of the Paging Group, what have I missed?

 

[briankelly63]

re-check what's enabled?

http://www.cisco.com/c/en/us/td/doc...ies-7-5-7/ip_phone_admin/3_custom_phones.html

 

[Yahdie]

@briankelly63 The Cisco phones are configured correctly, including their dialplan, thanks. There is a mix of Polycoms, Ciscos and Grandstream and Paging/Intercom is not working on any so something is not configured correctly on the box

 

[Yahdie]

You have error:

[Nov 3 12:50:28] agi://127.0.0.1/paging,201: Sorry you are not authorize to page this group : Unable to find paging entry (number: 201)

Did I miss a step in my setup?

1. I have one Paging Group - 800
2. I removed all the Users then added them back to the group
3. I can do Paging *11800
4. I can't do Intercom *112XX (Same error)

 

[Yahdie]

At this point i's sure it is a Xivo configuration issue. I cant do intercom from any phone connected to XiVO but, if I take the phones and connect them to a PIAF box changing ONLY the server info and Intercom code to *80 then I can Intercom

 

[MacNix]

Has this problem ever been figured out? I mistakenly upgraded to 13 for a client (from a form of 11, which I had working), now paging is seemingly non-existent.. primarily Grandstream stations.