SOLVED Incredible PBX 13 Extension will not register

Susan Walsh

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Hi All,

I just built a new Raspberry Pi 2 with Incredible PBX 13.0.192.19 to replace an older version (PBX 11-3?). I did all of this on a second Pi so I could still have the old one up and running for reference. I gave the old Pi a new static IP address and the new Pi the static IP address of the old Pi. I installed the IPBX and Incredible Fax on the new Pi, which went OK. Next I added a few Google Voice accounts using the OAuth credentials and /root/gvsip-naf/install-gvsip and then added extensions on the IPBX and added the new passwords to my Grandstream GXP2160. All of those extensions registered and work fine.

Then I tried to add a Chan_SIP extension to the IPBX that would then talk to a Grandsteam HT503 VOIP to POTS adapter. I added a trunk line, incoming and outgoing trunks, and the extension as a sip device. All of the settings for the trunks and extension were the same that I used on the older Pi. For some reason, I cannot get the GXP2160 extension to successfully register with the IPBX. At this point I'm not concerned if I can talk through the HT503. I believe that will work (or I can get it to work), but first I need to get the extension to register.

I tried changing the IPBX extension SIP driver to CHAN_PJSIP and port 5061 and back to CHAN_SIP on port 5060 with no luck for either. I double checked the GXP2160 account password twice for both drivers and the IP addresses are correct. The ONLY GXP2160 account setting I changed was the password (and also the SIP port numbers when I changed the SIP drivers). All other settings are unchanged.

Since my old Pi is up and running, I tried switching the GXP2016 account to point back to the IP address of the old Pi and it registers using the old password with no problem.

Any suggestions where I might look for a hint at where the problem lies, or what the issue might be?
 

wardmundy

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What does the Linux CLI or log show? Are the registration attempts hitting the Asterisk server at all? If not, it's probably a firewall problem. Have you registered the IP address of the GXP2160 using /root/add-ip?
 

Susan Walsh

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Thanks Ward. That was it. The /root/add-ip got the phone to register. I did not think the firewall was a problem because my GVSIP lines were all working so I assumed that meant the phone IP address was OK with the firewall. I don't recall using this on the old Pi, but that was a LONG time ago. Thanks again.
 

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