QUESTION How do I diagnose why my Simonics GV Gateway Trunk

BiggerE

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Incredible PBX 3.12.11 for Raspberry PI B+
Asterisk version 11.11.0
Free PBX version 2.11.0.35

Problem: I am using the Simonics Google Voice Gateway as a SIP trunk to my PIAF. 3 out of 4 calls are going to Google Voice Mail. I have watched the traffic from the Simonics Gateway to my PIAF. The packet captures for successful calls are exactly the same as packet captures for unsuccessful calls. My Google Voice inbound route destination goes to a time condition which controls whether you get the Open or Closed IVR. What I need help in doing is diagnosing what is happening inside of Asterisk. I don't seem to have any logs in /var/log/asterisk that give me any clue, not that I know what I am looking for anyway. Is there away for me to login to asterisk and see exactly what it is doing with the inbound calls? I'm far from experienced with the Asterisk command line the only command I know is 'asterisk -rdddd' with no clue what to do with it after that. This was working pretty flawless for the past month so I know there has got to be some tweak I can make to improve the reliability.

INBOUND ROUTE SETTINGS
Route: Default

Delete Route Default

Edit Incoming Route
Description?: Default
DID Number?: 14044259657
CallerID Number?:
CID Priority Route?: unchecked
Options
Alert Info?:
CID name prefix?:
Music On Hold?:
Signal RINGING?: checked
Pause Before Answer?:
Privacy
Privacy Manager?: No
Superfecta CID Lookup
Enable CID Superfecta?:
Scheme?: All
Call Recording
Call Recording?: Allow
CID Lookup Source
Source?: OpenCNAM
Set Destination
Time Conditions?: Open
 

BiggerE

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So I went digging into my CIDR logs and found that even the calls that are not getting to my IVR are being tagged as answered. That I don't get since it is going back to Google Voice.

Call Date Recording System CallerID Outbound CallerID DID App Destination Disposition Duration Userfield Account CDR Table CDR Graph

NOT Answered By IVR
2016-08-26 11:47:55 1472226475.37 4043768794 14044259657 BackGround s [ivr-4] ANSWERED 00:18
2016-08-26 11:47:35 1472226455.36 4043768794 14044259657 BackGround s [ivr-4] ANSWERED 00:08

Answered By IVR
2016-08-26 11:47:12 1472226432.35 4043768794 14044259657 BackGround s [ivr-4] ANSWERED 00:09
2016-08-26 11:46:23 1472226383.34 4043768794 14044259657 BackGround s [ivr-4] ANSWERED 00:11

Any clue as to what is happening?
 

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