NO JOY Extensions can't connect after server reboot

[imekul]

I have my Incredible PBX 13-12.2 server hosted through Vultr.com, and ever since I rebooted the server yesterday none of my extensions can connect.

I can access the FreePBX control panel and I can ping my server's IP, so I don't think my IP address is being banned. I also tried temporarily stopping the fail2ban service in case it was. I've tried connecting using Zoiper on my cell phone (both on WiFi and LTE), and that doesn't work either.

Any ideas on where to look to fix this? I have tried rebooting the server again and rebooting the phone, but for some reason I can't connect any longer. It must be something simple!

 

[briankelly63]

could still be a port issue.

perhaps these may be of some help:

https://community.freepbx.org/t/sip-5060-port-diagnostic/29593/9

http://skypepro.co.uk/sip-pinger-tool/

the tool yielded this for me:

C:\Users\Brian\Downloads>send-sipoptions.exe 192.168.0.185 5060 udp

Send-SIPOptions.exe
-------------------

    Sending SIP OPTIONS to 192.168.0.185 on port 5060 as UDP
    From 0.0.0.0 on port 5060

    Sending...
    OPTIONS sip:192.168.0.185:5060;transport=UDP SIP/2.0
    To: sip:[email protected]
    From: <sip:[email protected]>;tag=7377285dd8e4c59add57f14f35ac0e57
    Via: SIP/2.0/UDP 0.0.0.0:5060;branch=z9hG4bK1dftos00203hllce83c1
    CSeq: 1 OPTIONS
    Call-ID: [email protected]
    Allow: INVITE, ACK, CANCEL, BYE, UPDATE, NOTIFY, OPTIONS, REGISTER
    Max-Forwards: 0
    Content-Length: 0



    Waiting for response...

    Received...
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 0.0.0.0:5060;branch=z9hG4bK1dftos00203hllce83c1;received=192.168.0.20
    From: <sip:[email protected]>;tag=7377285dd8e4c59add57f14f35ac0e57
    To: sip:[email protected];tag=as771d30ba
    Call-ID: [email protected]
    CSeq: 1 OPTIONS
    User-Agent: FPBX-2.9.0(1.4.21.2)
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    Supported: replaces
    Contact: <sip:192.168.0.185>
    Accept: application/sdp
    Content-Length: 0

 

[restamp]

Is there a NAT between your server and your phones? If so, you might try rebooting that.