Any so called cancellation, termination fees are off limits in my book. I can't believe that they are still doing it after the early 2000's string of lawsuits all over the USA
Well you must not do a lot of business level services because this hasn't changed at all despite those 20 year old law suits. All the majors still have cancellation and termination fees for early termination of a contract.
-----
Now speaking professionally, the SIP trunk offer that was posted here raises flags. Let me break it down.
1. DID & FAX/SMS Number - So is this one DID that does all three services? Or is this a DID for calls and another DID for FAX/SMS services?
2. $0 for US Calls but personal use only. What is personal use? Let's say that is 500 minutes. Awesome. At $0.004 (a good avg rate) 500 minutes is $2.00 in cost.
3. How is the FAX handled? Is is Fax-to-Email? Is there a portal? Is this just a number that does T.38 and routes to an ATA/FAX machine? Because the first two have costs. Plus the actual usage of the call and a fax page could roughly be upwards of 60 seconds to deliver per page.
4. Same for SMS. SMS-To-Email? Portal? Outbound sending of SMS? Is there a cost for the messages? I mean there is on the back side so is there a cost to the user or is that included? If so was the "Fair Use"?
5. Inbound usage. Very odd to not charge for outbound (where the real cost is) but charge for inbound. You're look at another $0.50 at least in cost for inbound.
So right now the SIP Trunk service for $3.75 is costing almost $2.65 to provide the service. But wait there's more, the 911 registration has a cost, maintenance has a cost, operations has a cost and most importantly **SUPPORT** has a cost. I am failing to see how $3.75 is a viable price point for this service as there is basically no margin on this for profit.
All the flags raise the question of, in order to be profitable where are they cutting costs?