NO JOY Cisco SPA303 WMI not working

Alex Hackney

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I had to reset a clients phone cause we were moving them to a vlan and I couldnt connect to the phone. I reset it back to factory and the phone works as expected except for the MWI.

When you get a voicemail it should be showing a light on the phone. I can manually turn the light on via the web gui but leaving messages doesnt do anything. I feel like I solved this before but cant remember how lol. The pbx has not changed just the phone config.
 

dallas

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I'm not a user of MWI and I'm guessing by your post that you don't have a backup of the SPA's original config.
Can I suggest you take a wireshark trace of the phone and an asterisk trace during the time you would expect a MWI indication to be sent and compare it with a phone that is working correctly.
 

Alex Hackney

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Actually none of them are working as they should. Most of my clients there use just voicemail to email. This one guy wants to use his phone to manage messages.
 

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