QUESTION Change Ringing Time for user on Wazo

[GlenC]

Has anyone been able to change the ringing time for a user in Wazo? I've tried setting it several times, even disabling it and it still rings for about 30 seconds every time before going to voicemail. Could be I'm misunderstanding something somewhere.

 

[Sylvain Boily]

Hello, you only need to change this settings on your user and it works.

 

[GlenC]

Thanks for the reply Sylvain. There seems to be two places I can set this? I just changed it on the Call Management, Incoming Calls, DID. Ring Time setting and it seems to work properly. Last night, I was trying to change IPBX Settings, Users, 703, Ringing Time and it seemed to have no effect. I will look at it some more when I get off work today. Thanks!

 

[Sylvain Boily]

Yes there is two places, but result are differents. If you set the ring time in DID to a user, it affect only an incoming call. Please can you give me a log of your call (asterisk CLI) when you change this value on your user (internal call).

 

[GlenC]

Sure, I will do this when I get home tonight. Thanks!

 

[GlenC]

@Sylvain Boily I made 3 tests, and have logs for all 3 but, I can't find an option to attach them to my post. Here is what I tested:

1. Set incoming ring time to 50 and user ring time to 15. FollowMe number set. It rang for about 35 seconds and then my mobile voicemail picked it up. (this is the problem because, I need Wazo to go to voicemail before my mobile does)
2. Set incoming ring time to 15 and user ring time to 50. FollowMe number set. It rang for about 15 seconds and went to Wazo user voicemail
3. Set incoming ring time to 30 and user ring time to 15. FollowMe number not set. It rang for about 15 seconds and went to Wazo user voicemail

If you can tell me how to attach or send the logs, I will do it.

Edit: Now that I have had time to think about it, this is probably the intended behavior and I should set the ring time in Incoming Calls to accomplish what I am trying to do. Am I right?

 

[ostridge]

If you can tell me how to attach or send the logs, I will do it.

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[GlenC]

Thanks Ostridge. It seems I don't have those options, perhaps because I still have New Member status?

 

[ostridge]

I don't have those options

You can still use the 'code' tags accessed by the [+] on the BB code toolbar

choose Language i.e. the code type (usually General code;  or html or php ) 
then pop your code into the dialogue box

You can type the code tags directly \[code\] yourcode \[\/code\] but without the backslash escape characters.

The alternative is to host your stuff elsewhere perhaps pastebin or dropbox or google+ and then put a link to your stuff into your post.

 

[GlenC]

Didn't get a chance to link these yesterday. Here are the three logs:

1. Incoming set to 50s, user set to 15s - Followme on. https://pastebin.com/HsYJvWFT
2. Incoming set to 15s, user set to 50 s - Followme on. https://pastebin.com/590z71uJ
3. Incoming set to 30s, user set to 15s - Followme off. https://pastebin.com/4HBFnPtn

That seemed to work. Thanks @ostridge