Rob Traffie
Member
- Joined
- Aug 23, 2016
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Appreciate any thoughts anyone can share on my issue.
Install:
CentOS 7, Incredible PBX 13-13.3, Asterisk 13.21.1 install, behind a NAT, untangle firewall, static IP.
Setup:
The Customer Service (CS) team is two employees, call flow is to an IVR, press 2 for (CS)
Goes to ring group: Hunt (ring strategy), Destination if no answer: VM of extension 1002 (unavailable), mp3 attachment to shared (CS) distribution group
Two internal extensions & two cell phones (type and carrier, probably doesn't matter, but added just in case).
1001
8885551212# . (iPhone, carrier = Sprint)
1002
8885551313# (Android, carrier = Verizon)
Problem:
If either cell phone is dead, turned off, or has no cell signal, the call path will go straight to the cell phone voice mail - immediately w/o dialing any other line.
Sometimes, with both cell phones on and full signal, the cell phone VM will pick up, sometimes it works great???
Install:
CentOS 7, Incredible PBX 13-13.3, Asterisk 13.21.1 install, behind a NAT, untangle firewall, static IP.
Setup:
The Customer Service (CS) team is two employees, call flow is to an IVR, press 2 for (CS)
Goes to ring group: Hunt (ring strategy), Destination if no answer: VM of extension 1002 (unavailable), mp3 attachment to shared (CS) distribution group
Two internal extensions & two cell phones (type and carrier, probably doesn't matter, but added just in case).
1001
8885551212# . (iPhone, carrier = Sprint)
1002
8885551313# (Android, carrier = Verizon)
Problem:
If either cell phone is dead, turned off, or has no cell signal, the call path will go straight to the cell phone voice mail - immediately w/o dialing any other line.
Sometimes, with both cell phones on and full signal, the cell phone VM will pick up, sometimes it works great???
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