TIPS cdr reports

what does "missed" means in the asternic cdr reports

  • i obviously know what missed means but what does it describe

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  • how can i determine if an employee is on auto answer thru pbx?

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david scott

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hi. can someone please explain what "missed" means in the asternic cdr reports? i obviously know ? and if its missed calls, how does it works? what determines a missed call?
 

krzykat

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If you are in a ring group, and it is "answered elsewhere" - I believe asternic still reports a "missed call" - which isn't really accurate.
 

david scott

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so if there are significant high numbers on one ext. is that person using the auto answer feature on the soft phone?
 

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