TJWhitley
New Member
- Joined
- Nov 20, 2015
- Messages
- 24
- Reaction score
- 2
It would be great to have features such as call controls from your PC. When a call rings an extension a Popup would come on your computer screen with the CID information and options of how you wish the call to be handled. You could direct to voicemail, send to other covering extension, sent back to operator, place in a personal hold state with message stating your party is currently busy but will be with you in just a moment, or forward off-site.... all at the click of a mouse. I am sure others could think of other neat ways to handle calls. Have seen this done in busy offices and I personally thought it was very awesome to not have to touch the phone and already see who was calling and have a screen with options to just click on and the call was handled as directed.