krzykat
Telecom Strategist
- Joined
- Aug 2, 2008
- Messages
- 3,149
- Reaction score
- 1,237
Has anyone every played around with modifying (or replacing) the User Control Panel?
To me, its really missing what should be a complete end user experience.
I think it really should have:
1) Call Detail Records ... they should be able to see their CDR's and possibly listen to their recordings.
2) Integrate with Faxing ... would be nice if they could send faxes and view their faxes on this portal as well.
and then the pie in the sky would include:
3) Some BLF's
4) Know what call is currently ringing in (I've had where boss doesn't want his phone ringing in the ring group, but wants to know who's calling in - just in case they want to pick up that call).
5) Text in/out ... there's API calls for a few companies out there now that can do it price effectively.
To me, its really missing what should be a complete end user experience.
I think it really should have:
1) Call Detail Records ... they should be able to see their CDR's and possibly listen to their recordings.
2) Integrate with Faxing ... would be nice if they could send faxes and view their faxes on this portal as well.
and then the pie in the sky would include:
3) Some BLF's
4) Know what call is currently ringing in (I've had where boss doesn't want his phone ringing in the ring group, but wants to know who's calling in - just in case they want to pick up that call).
5) Text in/out ... there's API calls for a few companies out there now that can do it price effectively.