TIPS Best way to send a call to line 2 when line 1 is occupied?

otter

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Running Wazo 17.17 with Aastra 6865i and 6867i phones. I have a user on line 1 on his device, which is extension 123, a call comes in to the main number. Extension 123 is part of the ring group that the DID sends the incoming call to. User can hear other phones in the ring group ringing and knows there is a call he wants to pickup. User wants to place the existing call on hold and answer the incoming call at his phone.

It might be useful to send the incoming call to line two on his device, but I am not sure that is the way to handle this. Even if it is, I'm not sure of the best method to do that.

What is the best way to handle this senario?
 
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islandtech

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try using call waiting feature of the phone or add a second 123 extension on the phone
 

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