krzykat
Telecom Strategist
- Joined
- Aug 2, 2008
- Messages
- 3,145
- Reaction score
- 1,235
Trying to run reports (specifically Asternic) to try to determine who is answering calls, and who is not can be quite confusing when you are using Ring Groups. So when looking at things, the CDR has a value of either Answered, or No Answer. I really see this as an oversight, and feel there should be another disposition for the CDR called "Answered Elsewhere".
Has anyone ever looked into this or have any comments about it? Is there a reason why it hasn't been done, or why it shouldn't be done? Am I just missing something?
Has anyone ever looked into this or have any comments about it? Is there a reason why it hasn't been done, or why it shouldn't be done? Am I just missing something?