FOOD FOR THOUGHT A way to type in your number for an auto call back instead of waiting in the que

Discussion in 'Help' started by ghurty, Jul 22, 2013.

  1. ghurty

    ghurty Senior Member

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    Someone just asked me about this today.
    Is there a way (or does it exist) a feature that allows a customer that is on hold in the queue to type in their number, and they will get a call back automatically when it is their turn?


    Thanks
     
  2. leemason

    leemason Guru

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    I've asked about this before. I don't think it exists but it would be great if it did. I've used this a lot in Contact Centre systems like Aastra's Solidus eCare suite. It is entirely possible in Asterisk but just needs someone with the will and expertise (a little beyond me) to get on and do it. Maybe we could get together and sponsor such a development.