SOLVED 3cx v15.5

islandtech

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Fresh install of PIAF 5 3CXV15.5
Can't login using FQDN from an external ip
 

wardmundy

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Are you using the proper port? Can you ping the IP address? Can you ping the FQDN?
 

wardmundy

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Do you get a login prompt? Is this a credentials problem? Your post is fairly cryptic.
 
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Can you access the Management Console using
Code:
https://YOUR_IP:5001
?

If you are behind NAT make sure port forwarding is correctly configured.
 
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Sorry I didn't clarify, by YOUR_IP I meant your public ip.
Code:
Try https://your_public_ip:5001

If it works it might mean that the domain's DNS is not pointing to your public IP. If it doesn't work it might mean that port forwarding/firewall is misconfigured.

By the way can you confirm that the FQDN you are using is resolving to your public IP?
 
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Please make sure that any appliance you have in front of the PBX (firewall, router etc) has the required ports open for the PBX to properly function. (5001,5060,5090,9000-9255)

Also, make sure that the Firewall Checker within the Management Console passes the test.

firewall_checker.jpg
 

islandtech

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Thanks

I didn't have port forwarding setup - never needed to on other systems
Can now login using FQDN

Firewall check ok for the most part
a couple of errors like " testing port 9033... unmatched mapping (9034)" that I can't resolve
 

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