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Thanks so much for the help! I understand it now, I cloned the Time Condition and made the necessary configuration changes specific to the new company's needs. Works perfectly and now I fully understand configuring the phone lines, too. I appreciate it!!

I have been using Incredible for several years with a single phone number and now need to add an additional line for a second business. I have gotten both my numbers with Skyetel and set up the inbound routes on Incredible, it works for sending and receiving calls without issue. I have both...

ah, yes, of course, thanks. Very useful indeed!

OK, I think it was some weird thing in skyetel's config. In their admin, I changed the destination from the endpoint group to a fax service and gave it a few seconds to let it reset. I called a couple times until I heard the fax pinging sound. I then switched it back to the endpoint group and...

Thanks for the replies. I set this up with SIP, when I program another phone to this extension I get the same issue so it is not individual phone-specific. Everything in skyetel is set up identically to the working lines. Everything in IPBX is set up identically to working incoming channels. I...

I am stumped. This is probably staring me right in the face but after 4 hours of spinning in circles trying everything my limited knowledge, whatever I could find online, and talking to Skyetel support, I have run out of ideas. I am running 2021 Debian on crowncloud. I have 8 DIDs through...

I am trying ClickCharts Diagram Flowchart, Dia, and Diagram Ring. So far, ClickCharts is smoothest workflow. I was being thick and couldn't remember the term "flow chart" as what I needed.:confused5::D

I am setting up my first system and am running into needing to map my options because it is getting too complex to just remember. I have been writing on paper but would rather have something digital. I am not really sure what the type of software might be called, but I wanted something where I...

perfect, thanks for confirming, I appreciate the help!

I found a post about how to disable the if-correct-press message in /etc/asterisk/extensions_override_freepbx.conf but I am wondering if there is a functional reason to use a shared mailbox vs blast? My scenario is 3 customer service reps, each in the same ring group. If I do a shared mailbox...

I think your VM Blast Audio Label setting is set to beep instead of message? I did try that system-wide VM change to disable the standard prompt but it did not change anything. To answer your question, yes, I am trying to achieve just a beep after the custom recording. My setup in VM Blast...

I am setting up a queue for a customer service ring group. When everyone is on the line, it will push to the queue. The queue gives the option to leave a message, which I have set up as a VM Blast and created a custom announcement. All is working as expected. I am searching for a way to disable...

After much more testing I have discovered it is the router. I had to go into the router settings and disable SIP ALG and now it's working perfectly. Whew! Well, I learned quite a lot about the iPBX settings, so it wasn't just tens of hours spent for nothing! :-) Thanks again so much for your...

OK, back at the home office, it's showing as registered. Name/username Host Dyn Forcerport Comedia ACL Port Status Description 701/701 my home public ip D No No A 55084 OK...

I am doing a pretty vanilla install, PBX 2021 through crown cloud installer, the only changes I make in iPBX are adding a CID to the outbound trunk so cell phones don't block it, add the incoming channel and assign to extension 701, update the extension to chan_sip and change the secret, then...

I currently cannot receive calls from the office, I get no service on the phone, but the softphone on my laptop still has full functionality.

I added my office IP to add-ip and gave it permission/config 0 and verified it's accessible before leaving my registered home office. I get no service at all from here even though I can log into the GUI and CLI through Putty, so I know my IP is allowed correctly. Here are the results of sip...

maybe these phones just won't work with iPBX 2020 or 2021 and I need to go back to 13-13?

Got it, sorry for the ignorance. The extension is set for chan_sip on port 5060, and in the iPBX Advanced SIP settings they are set to the default 5061 for pjsip and 5060 for chan_sip. The phone SIP settings are pointing to my FQDN and port 5060. I ended up resetting the remote server to the...

I am not sure, I will have to look at the phone settings, but I do remember setting the SIP port to 5060 in the phone, I did not think I was using PJSIP, I thought my phone used chan_sip