Search results

With all the buzzwords, technobabble, and specialized, proprietary keywords that manufacturers use to describe the same features, it can be a seemingly daunting task to find your next phone system. The post How to Find Your Next Phone System: Part 1 – Features & Functions appeared first on...

When upgrading an office phone system, arming yourself with information can guarantee an easier transition and a smoother sales process. Digium Product Marketing Manager Matthew Hilton and Digium Account Executive The post Tips for a Seamless Upgrade to a New Office Phone System appeared first...

Did you know that you – yes you – have complete control over how and where your Switchvox phone calls are received? Even better, you don’t have to remember difficult The post How to Customize Your Switchvox Call Rules appeared first on Inside the Asterisk. Continue reading...

Moving to a VoIP-based call center phone system can bring substantial savings for organizations. In fact, this is what usually prompts business owners, executives, and other key decision makers within The post 8 Technical Considerations When Upgrading Your Call Center Phone System appeared...

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not properly implemented, they often do The post Top 2 IVR Mistakes and How to Avoid Them appeared first on Inside the Asterisk...

Maybe you fancy yourself a raider. Maybe you like to explore dark temples filled with doom. Maybe you wear a dirty fedora and you named the dog Indiana. You’re in the The post Indiana Phones and the Firmware of Intrigue: A Digium D-Series Phone Update appeared first on Inside the Asterisk...

The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs revolve around inbound and outbound The post 8 Features to Look for in a Call Center Phone System appeared first on Inside the Asterisk. Continue...

For the last few months I, along with Ben Ford, have been working on improving the user experience side of the WebRTC support in Asterisk. When one thinks of user experience the first thing that comes to mind is usually a user interface but in this context I’m referring to underlying technology...

Did you know that Digium offers stand-alone SIP trunking services? That’s right! The company that’s been a leader in all things VoIP for almost 20 years is also a wonderful choice The post Power Your Voice Communications with Digium SIP Trunking Services appeared first on Inside the Asterisk...

Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother workdays. One common source of The post 5 Tech Tips to Improve Productivity in Doctors’ Offices appeared first on Inside the Asterisk. Continue...

As an IT administrator, managing local passwords for separate solutions is difficult, time-consuming, and requires constant maintenance. Using a centralized security solution like Microsoft Active Directory is the answer. Switchvox The post Switchvox And Active Directory Integration: A Match...

You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you to lose potential customers and The post 3 Ways to Improve Customer Experience Over the Phone appeared first on Inside the...

For call centers, or organizations with dedicated sales or support staff receiving and routing calls, caller or customer experience is one of the most important aspects of success. For instance, The post 3 Ways Call Reporting Helps Call Center Managers Improve Customer Experience appeared first...

Telephones in schools are so prevalent and ubiquitous that most of us take their use for granted. Every day, faculty utilize their telephone systems for all manner of communication. Staff The post Educate Yourself, UC in Education appeared first on Inside the Asterisk. Continue reading...

We like to spotlight Digium’s many trusted resellers and help our prospective customers get to know the partners who are certified to help them find a better communications solution with The post Partner Spotlight: NSS appeared first on Inside the Asterisk. Continue reading...

Guest blogger – Dan Jenkins –Based in Kent, Dan’s is the founder of Nimble Ape Ltd, which he started at the beginning of 2014. Dan loves working with Node.js and The post CommCon is just around the corner! appeared first on Inside the Asterisk. Continue reading...

We’re already working on AstriCon with the goal of making it yet another amazing Asterisk Community event, and – as you know – the biggest part of that is attracting The post Thought leaders already submitting talks for AstriCon! appeared first on Inside the Asterisk. Continue reading...

Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for Customer Relationship Management. CRMs help The post Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business appeared first on Inside...

Congratulations to Steve Harvey, Digium’s VP of Worldwide Sales & Service, who has been named to The Channel Company’s prestigious list of 2018 CRN Channel Chiefs. The executives on this The post Steve Harvey Named a CRN Channel Chiefs 2018 appeared first on Inside the Asterisk. Continue...

Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to return after a visit with The post 4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience appeared first on Inside the Asterisk...