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  1. Robert-BCC

    TIPS SIP Usage Pricing

    > those 20 SIP extensions are being provided by the SIP provider, The 20 extensions are co-located with our Vitelity instance, but we manage the config. Soon the VPS instance will not be hosted by Vitelity. A Vitelity sales guy told me Vitelity is letting the hosting business age and not...
  2. Robert-BCC

    TIPS IPBX 2020 + Vultr Help

    Since 2015, the successful implementation of PIAF (Green) has saved roughly $11k per year when compared to the Pac Bell T1 line + key system BACC had been using. That $50k+ in savings has provided free services to Bay Area women and their families suffering from breast and ovarian cancer...
  3. Robert-BCC

    TIPS SIP Usage Pricing

    The organization I volunteer for is based in Palo Alto CA. They have 10 DIDs and 20+ extensions. International calling is not permitted. In 2019, excluding tax, they paid $650 for 48,000 minutes ($0.012 cpm), $165 for the DIDs, and $18 for their 800 number. Does this all sound "reasonable" or...
  4. Robert-BCC

    TIPS IPBX 2020 + Vultr Help

    First, I appreciate all the help! It sounds like a lot of reading is in order for anyone who isn't already familiar with the product. I suppose the lack of centralized install documentation is the price of getting up to speed with a free product. If I had already gathered the knowledge required...
  5. Robert-BCC

    TIPS IPBX 2020 + Vultr Help

    Hi Tom, Thanks for your help! Regarding this: I don't see that anywhere on this setup page. What setup guide are you referring to? Thanks, Robert
  6. Robert-BCC

    TIPS IPBX 2020 + Vultr Help

    > I'd suggest that you follow the instructions that are found in the NerdVittles article: http://nerdvittles.com/?p=31290 to install IncrediblePBX2020. That's the source of all of my questions! > Also, once your VPS is accessible, and you know the IP address and initial server password, use...
  7. Robert-BCC

    TIPS IPBX 2020 + Vultr Help

    I've purchased a Vultr instance: 1GB RAM + 25GB SSD. I've installed Centos 7 (although only Centos 8 was originally displayed, had to "convert" the VM later) Questions so far: - Console I'm using the clunky Vultr console (accessed from the web interface) to install IPBX 2020. Clunky in the...
  8. Robert-BCC

    2.0.6.5 Migration Advice

    It occurs to me that I'm now posting I2020 questions in the PIAF 3 forum. I will create a new post with these questions in the PIAF 5 forum. If anyone can address question 2 in my original post, it would mean a lot to the organization. They're sending out emails apologizing for phone problems...
  9. Robert-BCC

    2.0.6.5 Migration Advice

    OK, I'll give that a try. I'm using the Vultr console to bring up a window that I'm using to install I2020. Questions so far: 1. Is Vultr OpenVZ? The I2020 script says: "to add swap file on non-OpenVZ cloud platforms with no swap file..." ./create-swapfile-DO 2. URL? After doing this...
  10. Robert-BCC

    2.0.6.5 Migration Advice

    Hi, 1. Thanks First, I'd like to acknowledge how great this forum (and PIAF Green) have been for the organization I volunteer for, Bay Area Cancer Connections. 2. Mitigate current problem? Due to unsigned modules, we can't "apply changes" to any new configuration. I ssh'd in and tried the...
  11. Robert-BCC

    TRY THIS How do you create an IVR 'office directory'?

    Trust me, I'm no Guru. But I agree with your approach, it's simple and it works. I'm going to modify the initial IVR with "press 4 for a list of employees" unless I can think of something snappier. Then the recorded list will play, and the inbound caller will just dial the extension they need...
  12. Robert-BCC

    TRY THIS How do you create an IVR 'office directory'?

    Andy, I have a customer that just asked for the exact same thing you wanted (a spoken directory). What did you end up doing?
  13. Robert-BCC

    TIPS Cannot select built-in Music on Hold wav file.

    Fair enough, you can delete a file from the GUI. But you can't select one of the five files that comes with the system to be the default without deleting the other four. And that's not a good interface design.
  14. Robert-BCC

    TIPS Cannot select built-in Music on Hold wav file.

    But not from the GUI. To me, having no control over the displayed files in the GUI, from the GUI, is a frustrating artifact of a previously CLI-based system. It's kludgy that the only way you can select one of the files you've uploaded or change the default MoH is to launch an ssh connection and...
  15. Robert-BCC

    TIPS Cannot select built-in Music on Hold wav file.

    Thanks for the quick response! Here's what I did: - Created a music category called Simplicity. - ssh'd into the /var/lib/asterisk/moh directory - The directory has five files - I copied the one I wanted into my new Simplicity subdirectory: - cp macroform-the_simplicity.wav Simplicity/ The one...
  16. Robert-BCC

    TIPS Cannot select built-in Music on Hold wav file.

    So, I was listening to the "Reply All" podcast the other day and they fawning over "Simplicity" which is Music on Hold file already built into Asterisk. So I thought: OK, I can probably find this on my PiaF-Green system. And there it is, under Settings -> Music on Hold entitled...
  17. Robert-BCC

    SOLVED Parking Lot BLF Keys?

    Ken, Just to make sure I understand, can you explain what "*322" is actually doing in your example? And what is an orbit? What I'm trying to setup is a single button that a central receptionist would press on her GXP 2160 to park a call. The flow would be: - Incoming call is picked up by...
  18. Robert-BCC

    PIONEERS Lenny Is Back!

    Nice car! Is it a John Cooper Works?
  19. Robert-BCC

    QUESTION Any wifi handset recommendations?

    I have a kludgy solution that works really well. I had a client with a similar setup, but they had some cabling. Where no structured cabling was available, I bought a cheap access point, flashed it with DD-WRT, set it up as a bridge, and connected the bridge to the same kind of wired desktop...
  20. Robert-BCC

    TUTORIAL VM to email with MP3 attachments

    Could you clarify what you're accomplished?
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