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My office (single physician practice) moved from a key-system a little over a year ago. Apart from one major system crash we've had relatively few issues. For the staff here, the biggest thing to get used to was not being able to put a call on hold and pick it up at another desk (we solved that...

You could, but you're going to have to figure out how to get Asterisk to "ring" the dummy extension --otherwise the BLF won't work.

The short answer: No. However, you could do a simple workaround. Under the ring group settings, select "Enable Call Pickup." Then, on the phone that is not included in the ring group, set a BLF to one of the extensions included in the ring group. You may have to check the directed call pickup...

RE: Line Usage VoIP lines are not like traditional PSTN lines where "one line" = "one call." Theoretically, if you have two VoIP phones with three lines each, you could have up to six concurrent calls (if your provider allows it) because each phone can handle three (calls are not shared between...

Yes, it's fairly easy. If you have an existing outbound route that uses the setup you're looking for, skip the first step. Create an outbound route for your setup and put it at the end of your route list. Apply changes and reload FreePBX. Go to etc/asterisk/extensions_additional.conf (I...

1. I think so. 2. You can modify the Cron job from that post to suit your needs. For example: mysql -u root -ppassw0rd asteriskcdrdb -e 'SELECT calldate, clid, channel, duration FROM cdr WHERE DATE(calldate) = SUBDATE(CURDATE(), 1) AND did <> ""' | mail -s "Yesterday's Calls"...

1. Are you talking about Teleyapper or the Telephone Reminders module that is available with Incredible PBX? 2. You need to create a cron job to process this (see: http://pbxinaflash.com/community/index.php?threads/email-incoming-cdr-report-daily.12907/). Cron jobs are pretty easy to do (you...

You can't (at least not directly). MOH can only be set on inbound or outbound routes.

I hear ya --if it works, it works. There are some nice features in IPBX, but many of them I don't use. It is nice that things come pre-installed so if, down the road, you decide you want to utilize them, you don't have to go through the manual steps.

The question is: Why don't you want the bells and whistles? Remember, if you skip IncrediblePBX and go straight to IncredibleFax, you can't go back and install IPBX later --so why not just go ahead and install it now to avoid remorse later? If you don't "need" some of the bells and whistles...

Indeed.

Well, lucky for me, the bank for my main credit card has changed the card number three times in the past two years...guess maybe I shouldn't be so mad about that after all, eh?

There are two ways: Under "Outbound Routes" you could set up a new route with a prepend that is for faxes. The downside to this is that every time you want to send a fax you have to remember to dial the prepend before the number. When I used it, we set up a standard outbound route using...

Good to hear it's working. I always had a dedicated outbound route for faxes (so I could set the CID for it).

It uses the first available outbound route in your outbound routes setting on PiaF.

If I remember correctly, Incredible Fax goes to the first available route. How many outbound routes do you have set up and what is their configuration? When we used it at my office we had a dedicated "Fax" outbound route that was set to the first position in the route list. The outbound routes...

Yeah, my instructions were as a forum post and were before it crashed. To be honest, I don't remember exactly how I got it to work, it was a lot of trial and error and I probably had a few extra steps in there. If I remember correctly, I had to run "install-cepstral," then install the new...

We use Cepstral here (also a doctor's office). It's not the best sounding voice in the world but it works well. I paid $200 for the write-to-file license and $40 (ish) for the voice license. Installing the newer Cepstral voices on PiaF was a challenge (it's more involved than the old ones). I...

In my experience, if it's "only one user complaining" then it is quite possible that wonderful thing called "user error." Granted, that's not true 100% of the time, but I'd say it is true more often than not. It would be helpful to post a log when it happens to try to pinpoint the problem...

From my experience I'd say that the reliability is much more than you suggest for VoIP faxing. Now, I agree that for a business where faxing can be business-critical, you shouldn't depend on a VoIP-only fax solution. My office used SIPStation (just a regular unmetered SIP line) and that was...