SOLVED Is HF (HiFormance) the new C@C?

[kyle95wm]

So I decided to take one of the Nerdvittles deals ($13/year) to run my backup PBX and the performance is horrible. I've been opening tickets and keep getting no response. I was so fed up I moved back to Vultr's $3.50/month plan and even asked for a refund. No response. Should I open a paypal dispute to get my money back?

 

[ajonate]

I got one of their accounts in Chicago and suffered poor performance. I migrated to an L.A. server (Los Angeles, Standard) and enjoy terrific performance.

Your mileage may vary...

 

[wardmundy]

We've got HiFormance servers running in Atlanta, Buffalo, Chicago, Dallas, LA, Miami, and New York City. With one exception, they've all been 100% reliable with great performance. The problematic one was easily solved by requesting that it be moved to another server platform. FYI: We eat our own dog food.

 

[billsimon]

asked for a refund. No response. Should I open a paypal dispute to get my money back?

No. According to their terms (https://cloudatcost.com/terms-of-service) payments for service are not refundable.

 

[kyle95wm]

This is hiformance I'm talking about, not cloud at cost.

 

[kyle95wm]

Buffalo

My server is located here and has terrrible performance. No response to my tickets.

 

[billsimon]

This is hiformance I'm talking about, not cloud at cost.

Their terms (https://hiformance.com/terms-of-service) also say no refunds.

 

[kyle95wm]

Their terms (https://hiformance.com/terms-of-service) also say no refunds.

Okay, so explain to me why I was granted refunds in the past, two in fact.

 

[kyle95wm]

Okay so I finally got an answer from support and they moved my system to a new node. All is good

 

[tycho]

Okay, so explain to me why I was granted refunds in the past, two in fact.

Because they went over-and-above, even though they didn't have to under the terms of the service that you agreed to?

 

[billsimon]

Sorry, the reason I was a little irritated by the remark was that this became a peeve of mine when I ran my gateway service. I had a clearly stated refund policy. If people asked for a refund outside of the window, I would usually still give it to them. But there were the people who did paypal reversals and CC chargebacks even after using the service for months. I don't know what else to call that except fraud. However, clearly written terms or no, paypal will almost always side with the buyer on a claim for a digital service, so you would get away with it.

 

[chedlin]

Well, now HiFormance has gone completely out of business. I don't care if the terms said no refund, I expected to get more than 2 months when I paid for 3 years.

 

[ajonate]

Well, now HiFormance has gone completely out of business. I don't care if the terms said no refund, I expected to get more than 2 months when I paid for 3 years.

Ouch!

 

[geopeterwc]

I paid for a three-year with HiFormance with PayPal with service from the LA data center. After that instance went dark 12/22 after barely three months, I filed a claim with PayPal for non-delivery of service. My 30 bucks are back in my bank account as/of today! Quick action on PayPal's part, as the claim was filed 12/26.

Two other claims, one $10 one-year and one $8.99 special were both denied, however. One had been functional for a little more than 6 months (still is running, but no control panel via HiFormance log-in). The other claim for $8.99? Meh.

I've migrated my iPBX13-13 from the LA datacenter successfully to an in-house iPBX13-13, but it remains to be seen just how long the LA installation (now unused) continues to function!

/Pete./

 

[wardmundy]

I paid for a three-year with HiFormance with PayPal with service from the LA data center. After that instance went dark 12/22 after barely three months, I filed a claim with PayPal for non-delivery of service. My 30 bucks are back in my bank account as/of today! Quick action on PayPal's part, as the claim was filed 12/26.

Two other claims, one $10 one-year and one $8.99 special were both denied, however. One had been functional for a little more than 6 months (still is running, but no control panel via HiFormance log-in). The other claim for $8.99? Meh.

I've migrated my iPBX13-13 from the LA datacenter successfully to an in-house iPBX13-13, but it remains to be seen just how long the LA installation (now unused) continues to function!

/Pete./

ColoCrossing rents servers by the month so my guess would be less than 31 days.

 

[geopeterwc]

I've migrated my iPBX13-13 from the LA datacenter successfully to an in-house iPBX13-13, but it remains to be seen just how long the LA installation (now unused) continues to function!

Uh, yeah! It's dead now.
/Pete./

 

[wardmundy]

If you paid HiFormance with PayPal, look up your last six months of transactions. For every HiFormance charge, click on the item. At the bottom of the display, there's a "report a problem" link. Click that. Indicate that you didn't get the promised merchandise, identify it as a service, and in comments: "Vendor apparently has gone out of business." Takes less than a minute.