We've attempted to use your OpenVZ platform. However, the performance simply isn't adequate for our needs. Compared to other LowEndBox offerings for comparable OpenVZ platforms, we're observing about 20% or less of the typical performance metrics. An install of our platform that typically take 20 minutes has already passed the one hour mark and is less than half finished. Thought you would want to know. Sorry for the disappointing news.
Tuesday, March 5th, 2019 (09:43)
Yessina Lester
Staff
Hello,
We recommend you to switch to KVM server which have dedicated resources and which can provide you better performance than the openvz server.
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Regards,
Yessina L. | Technical Support
DCNHost.com
Wednesday, March 6th, 2019 (13:37)
Ward Mundy
Client
We prefer to cancel the VPS and obtain a refund as advertised on your site. Thank you.
Tuesday, March 5th, 2019 (08:27)
Ward Mundy
Client
Wednesday, March 6th, 2019 (13:39)
Yessina Lester
Staff
Hello,
As your inquiry pertains to a sales, billing, or admin related matter, please hold on as I escalate this to the respective team to assist you further. Please note that their availability may vary and is not a 24x7 department.
Thank you for your patience.
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Regards,
Yessina L. | Technical Support
DCNHost.com
Wednesday, March 6th, 2019 (15:47)
Howard Salvador
Staff
Hi,
If you wish to use the KVM server means I can give you a one month free on it. So, please confirm with the KVM plan which you need and I will give one month free on that.
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Regards,
Howard S. | Billing
DCNHost.com
Thursday, March 7th, 2019 (03:54)
Ward Mundy
Client
Not interested in KVM. Just a refund. Thanks.
Hello,
As your inquiry pertains to a sales, billing, or admin related matter, please hold on as I escalate this to the respective team to assist you further. Please note that their availability may vary and is not a 24x7 department.
Thank you for your patience.
--
Regards,
Yessina L. | Technical Support
DCNHost.com