JayG30
Member
- Joined
- Jan 30, 2014
- Messages
- 64
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- 5
I have a question about a particular behavior with our yealink T22P phones.
When I place a call from any of these phones on our system it displays the number I am calling. But once the person on the other line answers, the display changes to show CID:<Our Phone #>. It then shows in "History" as an outgoing call to our main phone number.
So lets say I am calling 111-111-1111 from our phone # which is 222-222-2222. When I place the call and it is ringing the screeen shows 111-111-1111. Once they answer it will display CID: 222-222-2222. And in "history" it showing a placed/outgoing call to 222-222-2222. If you go into details you can see the 111-111-1111 number you called in the number field, just the name shows wrong.
I'm not sure why this occurs, if it is expected behavior, or if there is a way to change it. It seems a bit clunky because someone looking at calls they have placed or glancing at the screen will want to know what number they called/had called.
In the control panel of our provider I have it set to override the Caller ID. So it ignores whatever is sent by the PBX. It appears this just triggers an entry in freepbx at the trunk. I did this to not expose personal extension or DID numbers on outgoing calls (everything shows as coming from our main #). Perhaps I have to turn that off and adjust settings in freepbx. But I've been unsuccessful.
When I place a call from any of these phones on our system it displays the number I am calling. But once the person on the other line answers, the display changes to show CID:<Our Phone #>. It then shows in "History" as an outgoing call to our main phone number.
So lets say I am calling 111-111-1111 from our phone # which is 222-222-2222. When I place the call and it is ringing the screeen shows 111-111-1111. Once they answer it will display CID: 222-222-2222. And in "history" it showing a placed/outgoing call to 222-222-2222. If you go into details you can see the 111-111-1111 number you called in the number field, just the name shows wrong.
I'm not sure why this occurs, if it is expected behavior, or if there is a way to change it. It seems a bit clunky because someone looking at calls they have placed or glancing at the screen will want to know what number they called/had called.
In the control panel of our provider I have it set to override the Caller ID. So it ignores whatever is sent by the PBX. It appears this just triggers an entry in freepbx at the trunk. I did this to not expose personal extension or DID numbers on outgoing calls (everything shows as coming from our main #). Perhaps I have to turn that off and adjust settings in freepbx. But I've been unsuccessful.