Hi, thanks for visiting Skype! I'm Patrick A.
8:01 am
Patrick A.
How can I be an assistance to you today?
8:01 am
Me
Hi, Trying to cancel a Skype Connect channel and it throws up an error of "The server doesn’t seem to be responding. Check your internet connection and try again."
8:02 am
Patrick A.
Oh, so you are canceling a Skype Connect chanel.
8:03 am
Patrick A.
May I ask what device are you using to cancel it please?
8:03 am
Me
Correct
8:03 am
Me
I've tried Chrome and Firefox
8:03 am
Patrick A.
Have you tried Internet Explorer
8:04 am
Patrick A.
?
8:04 am
Me
That's a discontinued product
8:04 am
Patrick A.
Have you tried using another device?
8:05 am
Me
No. Why would I do that? I have no trouble accessing my profile settings. The only problem is canceling the channel subscription.
8:05 am
Patrick A.
May I have your Skype name please?
8:06 am
Me
*****
8:06 am
Patrick A.
Let me pull it up now
8:06 am
Me
It's under the XiVO profile.
8:07 am
Patrick A.
Since we need access to your account, I am going to email you a code as part of the verification process
Once you receive a code from Microsoft, kindly post it here so that we can continue.
8:07 am
Patrick A.
Code has been sent to the primary email address of your Skype account
8:07 am
Me
Microsoft Support Code: *****
8:08 am
Patrick A.
Let me check the account now
8:08 am
Patrick A.
Do you wish to cancel the channel?
8:12 am
Me
Correct
8:13 am
Patrick A.
For it not to renew? Correct?
8:13 am
Me
Yes. Cancel the channel and NOT renew.
8:13 am
Patrick A.
Okay, I will now cancel it
8:14 am
Patrick A.
Done
8:14 am
Patrick A.
It is now cancelled
8:14 am
Me
So why can you do it and I can't? We can't deploy this when nobody can cancel a channel without going through this knuckle drill.
8:15 am
Patrick A.
I am sorry but this is just a possible bug in our system
8:15 am
Patrick A.
As you should have access with it
8:16 am
Me
Doesn't seem to be a bug at your end.
8:16 am
Patrick A.
Bug in the application system I mean
8:16 am
Patrick A.
So it is affected when you are the one canceling it
8:16 am
Me
Thanks for your help. Would appreciate a heads up when it is fixed.
8:17 am
Patrick A.
Thank you for that
8:17 am
Patrick A.
I just want to confirm is your issue resolved?
8:17 am
Me
Not really. The channel is canceled but we can't deploy when you block folks from canceling channels that have been created.
8:17 am
Me
I don't mean you personally.
8:18 am
Patrick A.
Yes, I understand
8:18 am
Patrick A.
Is there anything else please?
8:18 am
Me
Are you going to report the bug?
8:18 am
Patrick A.
I will take note of that
8:18 am
Me
Don't know what that means??
8:19 am
Patrick A.
If it will be the same, please contact us immediately
8:19 am
System
Chat has ended.
8:19 am
Phone System 