TRY THIS Simple Telemarketer Block - Pat Fleet

Trimline2

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On one of my test systems that receives a lot of telemarketer calls, I created a simple IVR using Pat Fleet's voice. I stitched Pat's voice to create the attached. If the user presses 1, the call will continue to the extension (set 2 to terminate call). I'm amazed at how many telemarketers this simple system has identified.

The thank-you-for-calling-yes-no can be edited with Audacity to include your telephone number right after the "Thank you for calling ...". I've included the digits so editing will be easy. This is a simple approach, but it is effective.


Edit: Included digit 3. :)
 

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geopeterwc

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Trimline2 - I was tired of the calls from Rachel et. al. to fix my credit card rate, the calls trying to sell Cialis or Viagra, and the "local" home remodeling company trolling for jobs. Since most of these calls were recordings, Lenny, even if had he been available, wouldn't have been able to engage the caller. It had become predictable that the house phone would ring with as many as four or five scam calls in an hour period of time. And, this was happening almost daily though at different times of the day.

In response, several days ago I implemented nearly the same thing to avoid telemarketers calling my home phone, which continues to be served by AT&T. The house number is forwarded to a Vitelity DID that sources an IVR. The recording I use starts with the standard SIT tones, followed by a recorded voice that says "Please press 8 to confirm that you are not a telemarketer." On pressing 8, the caller is transferred to my primary Ring Group, ringing other phones in the house. Otherwise, the call terminates.

Whether it's true or not that using SIT tones in the recording result in the scam caller's computers removing my number from their call list, I have set the announcement to "not answer the channel." If a call is "answered," the called number may remain on the calling list. Setting the announcement to not answer removes that possibility if the SIT has any effect. Simple, and effective.

PIAF CDR captures the Caller ID of the call so that on review of the CDR, any calls that are recognized as legitimate can be returned, and if you use a toll-free number as the target forward-to number, you can ensure that the caller ID for all calls gets reported to PIAF ... no "anonymous" calls.

:2guns:The simple interception of all calls by the IVR has lowered my frustration with the elimination of frequent scam calls.

Edit 11/15: Added "Press8" recording.

/Pete./
 

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Trimline2

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What would be welcome a addition here is a way to check the inbound number against your phone book. If it is in your directory, it would by-pass the telemarketer prompt. Someway to have a screening similar to that of the blacklist check (name it whitelist check). I realize a few providers may offer this, but sure would be handy dandy here. Certainly not for business use.

I do have Lenny on my instances, but I received so many Rachael calls, the e-mails got ridiculous, thus I join you in the simple solution.

As far as the SIT tone goes, I did try that as well. Just didn't seem to work. I'm not sure if the telemarketers even listen for that any longer.
 

jward

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What would be welcome a addition here is a way to check the inbound number against your phone book. If it is in your directory, it would by-pass the telemarketer prompt. Someway to have a screening similar to that of the blacklist check (name it whitelist check). I realize a few providers may offer this, but sure would be handy dandy here. Certainly not for business use.

That would be pretty sweet to let members of ones phonebook unchallenged.
 

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