QUESTION No Key Entry Detected or Pressed

Twilight Sparkle

https://voip.ms/en/invite/MjM2MjQ4
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Incredible PBX Centos Vultr

people are tilling me that when they call and they are asked to select a menu option 1, 2 ,3 etc...

that when they press any number it will not work just repeat the same menu over till it hangs up.

its doing this at Random times via Voip, Cell, Land Line and its the system dose not seem to discriminate against devices or providers...

*what would be the solution to fixing this
 

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