What appears to be a very sophisticated Smartroutes module for FreePBX has just been released. It lets you use MySQL databases to route incoming calls and was developed specifically for call centers but should have broader application as well. You can read all about it in this ticket. The module is available in the PIAF Source Repo as well as from the FreePBX site. Context-sensitive help is built into the module, and additional documentation should be available in a couple weeks. Special thanks to Jay Reeder for the heads up.