SUGGESTIONS Need Help? Post BETTER INFO FIRST!

[darmock]

Need Help? Post BETTER INFO FIRST! Revised

Sorry to shout!

We all try to help but a lot of people do not post enough information when trying to get help. If you want an answer to a question you really need to post the following when asking a question.

A short paragraph about the problem you are having.

A copy of the output of the status program This will go a long way to narrowing down your particular version. Each version has it's own little variances!

You also need to tell us what processor/motherboard/amount of ram/and if you are using a solid state drive!. PIAF does not install on all motherboards and all processors ESPECIALLY via/C7 variants. The Everex GPC 1 & 2 is an exception as it will allow unmodified PIAF 1.2 and above to install just fine.


Relevant logs: PLEASE DON'T POST FULL LOGS INTO THE FORUM! Most people if they see a post that has 1000 lines of logging detail their eyes glaze over and they hit the next button. I suspect it is important that you do a little constructive sleuthing and post only snippets of long log files. If there is not enough info people will make some suggestions.

I would suggest that if you follow these simple guidelines you might just get your questions answered in a timely fashion.

Tom

 

[darmock]

Here is the output of the most recent status program. When posting questions such as XXX does not work on PIAF please post a copy of the output of status.

Status - 1.7.0 released on 052310
********************************************************************
* PBX in a Flash BRONZE Daemon Status *
********************************************************************
* Asterisk * ONLINE * Dahdi * ONLINE * MySQL* ONLINE *
* SSH * ONLINE * Apache * ONLINE * Iptables * ONLINE *
* Fail2ban * ONLINE * IP Connect* ONLINE * Ip6tables * ONLINE *
* BlueTooth * ONLINE * Hidd * ONLINE * NTPD * ONLINE *
* Sendmail * ONLINE * Samba * OFFLINE * Webmin * ONLINE *
* Ethernet0 * ONLINE * Ethernet1 * N/A * Wlan0 * N/A *
********************************************************************
* PBX in a Flash Version : 1.7.5.5
* FreePBX Version : 2.6.0.2
* Running Asterisk Version : Asterisk 1.6.2.8
* Asterisk Source Version : 1.6.2.8
* Dahdi Source Version : 2.3.0.1+2.3.0
* Libpri Source Version : 1.4.11.2
* Addons Source Version : 1.6.2.1
********************************************************************
pbx.local on 192.168.2.112 - eth0
CentOS release 5.5 (Final) :32 Bit Kernel: 2.6.18-194.3.1.el5

 

[darmock]

New support tool

We have released for the 1.7.5.5 version of PIAF the program statustofile. when you run this program it creates a file in root which can be uploaded to our forums for better support. This contains all of the information in the status program plus significantly more about your hardware.

As PIAF has progressed it has become more complex and thus the need for better tools to help debug errors. Use of this program when requesting help is almost mandatory now. You may find people respond to your problems faster if you attach a copy of it when you post your message

To get it run update-scripts Sorry itd is only for PIAF 1755 or greater.

Tom