I am a solo family doctor who needs to automate the scheduling of patients. I have an online scheduler that works very well, but many patients are not comfortable with going to the internet to schedule an appointment. I need a phone-based scheduling system that would integrate with my online scheduler (http://www.hitappoint.com/). I have a very basic understanding of IVR and realize that it could do this, but I don't think I have the technical skills to integrate IVR and the online scheduler. There is a website I found that offers exactly what I am looking for (http://www.itfrontdesk.com/products.htm) and I have requested pricing information from them. I suspect their service will not be cheap, and I need to be able to also consider the option of a do-it-yourself solution. My question for the members of this forum is how difficult is it to put together a Piaf program that integrates with an outside online scheduler, and how much know-how is required.
Thanks,
Scott.
Thanks,
Scott.