I have attempted to get this working this weekend, and I am running into a problem that I don't know how to fix, although I am sure it is simple.
When I dial the *26 from any phone, I get the recording about the feature not being available. Looking at the CLI, I see that it runs the 4 steps in [from-internal] but never appears to get to the [custom-vm-notify] section of vm_notify_custom.conf
I have the #include vm_notify_custom.conf line located in extensions_custom.conf, above the [from-internal-custom] section.
I can copy the first four lines of the [custom-vm-notify] section and place them into the extensions_custom.conf file in the [from-internal-custom] section, and make the call and get the proper response. That tells me that somewhere I have an include statement missing, correct?
Based on that thought, I placed the include => custom-vm-notify line in extensions_custom.conf file under the [from-internal-custom] section, but that didn't work for me.
I am fairly new to both Linux and Asterisk, but I have been in the Communications, Networking, and IT side for quite a while. I don't fully understand how all the includes work, or where they should be located. I assume that extensions.conf is the starting place, and because of the #include extensions_custom.conf line, that everything in that file is looked at as well if the context matches. From within the [from-internal] section, I see a statement for include => from-internal-custom which looks at that section in the extensions_custom.conf file. If I include another statement either in [from-internal] or in [from-internal-custom] that is include => custom-vm-notify , should that work to guide the call to the proper section of vm_notify_custom.conf? I am assuming that since the #include vm_notify_custom.conf line is actually in the extensions_custom.conf file, then the include => custom-vm-notify line should go in the [from-internal-custom] section. Am I understanding this correctly, or am I off base with that?
I appreciate anyone who can decipher my rambling above and shed some light on how all this works. I know I could just ask someone to tell me what to put where, but then I wouldn't have learned how to diagnose issues like this in the future.
Thanks for any help.
Glen Pittman