Brian Simmons
Active Member
- Joined
- May 22, 2013
- Messages
- 166
- Reaction score
- 35
I have a Callcentric account and I'm having issues. Sometimes incoming calls will work as expected and other times the call never makes it to the PIAF server. I do not have any issues placing phone calls through Callcentric.
For example, the attached call log shows a couple of incoming calls - one at 3:50pm and another one at 3:54pm. Both of these calls came in and worked as expects.
However, look at the Callcentric call log and you can see that I attempted another call inbetween these two calls at 3:51pm. This call did not connect and instead the caller was played a "The person you are trying to reach is currently unavailable. Please try your call again later. Message 1004" which is a callcentric error that means the call could not be connected to the user's system.
Any ideas what may be causing this issue? I did not change anything between these calls, yet some work and some do not.
Here is the Callcentric call log:
Calls report: Oct 16, 2013 12:00 AM - Oct 23, 2013 11:59 PM
Date/Time Calling # Called # Extension Duration Amount Tax Total Destination
Total In-plan Out-plan
Oct 23, 03:54 PM Greenville SC
1864990XXXX 1864676XXXX 102 0 min 0 min 0 min $0.0000 $0.0000 $0.0000 Incoming
Oct 23, 03:51 PM Greenville SC
1864990XXXX 1864676XXXX 102 0 min 0 min 0 min $0.0000 $0.0000 $0.0000 Incoming
Oct 23, 03:50 PM 1864676XXXX 1864990XXXX 102 1 min 1 min 0 min $0.0000 $0.0000 $0.0000 United States Domestic
Oct 23, 03:49 PM 1777XXXXXXX 1864990XXXX 100 0 min 0 min 0 min $0.0000 $0.0000 $0.0000
United States Domestic
For example, the attached call log shows a couple of incoming calls - one at 3:50pm and another one at 3:54pm. Both of these calls came in and worked as expects.
However, look at the Callcentric call log and you can see that I attempted another call inbetween these two calls at 3:51pm. This call did not connect and instead the caller was played a "The person you are trying to reach is currently unavailable. Please try your call again later. Message 1004" which is a callcentric error that means the call could not be connected to the user's system.
Any ideas what may be causing this issue? I did not change anything between these calls, yet some work and some do not.
Here is the Callcentric call log:
Calls report: Oct 16, 2013 12:00 AM - Oct 23, 2013 11:59 PM
Date/Time Calling # Called # Extension Duration Amount Tax Total Destination
Total In-plan Out-plan
Oct 23, 03:54 PM Greenville SC
1864990XXXX 1864676XXXX 102 0 min 0 min 0 min $0.0000 $0.0000 $0.0000 Incoming
Oct 23, 03:51 PM Greenville SC
1864990XXXX 1864676XXXX 102 0 min 0 min 0 min $0.0000 $0.0000 $0.0000 Incoming
Oct 23, 03:50 PM 1864676XXXX 1864990XXXX 102 1 min 1 min 0 min $0.0000 $0.0000 $0.0000 United States Domestic
Oct 23, 03:49 PM 1777XXXXXXX 1864990XXXX 100 0 min 0 min 0 min $0.0000 $0.0000 $0.0000
United States Domestic