SUGGESTIONS Shared Voicemail with two extensions

[Jake]

I'm having trouble sharing voicemail with two extensions. In the past I've been able to get it to work. Basically, I have two extensions: 701 & 702

1) I've enabled voicemail on both of them and called each extension to create the voicemail folders.

2) I delete extension 702 voicemail folder in:

/var/spool/asterisk/voicemail/default/702

3) Then, I created a symlink:

ln -s 701 702

4) Lastly, I checked the owner on the symlink folder and it's:

asterisk:asterisk

However, when I call extension 702 the VM plays back "Extension 702 is busy..."

Any ideas?

BTW, I'm running Unbuntu 14.04 (x86) with Incredible 12, Asterisk 12.8

 

[Trimline2]

I'm in Userdevice mode, but pull up your extension for 702 and make sure the mail box settings looks the same as 701; this should work.

 

[Jake]

Yes. They are both 701@device

I tried the easier method of changing the "Mailbox" setting in FreePBX is they were both the same but that didn't work so I went with the symlink process.