Hi,
I have a queue set up where i have 3 dynamic agents. What i need to do is regardless of the order that the agents log in is get calls to go to agent 101 first then 104 then 114.
is the specified in the dynamic members?
eg.
101,1
104,0
114,0
or somewhere else?
thanks
tom
I have a queue set up where i have 3 dynamic agents. What i need to do is regardless of the order that the agents log in is get calls to go to agent 101 first then 104 then 114.
is the specified in the dynamic members?
eg.
101,1
104,0
114,0
or somewhere else?
thanks
tom