balefireeyed
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- Sep 5, 2013
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I have a number of queues that I monitor with asternic call center stats 2. When looking at the distribution report, under the MAX Callers, there is a specific case whereby a DID shows up for the metric rather than the actual value (Maximum number of waiting callers during the timeframe of the report).
My guess is that DID numbers are showing up there when calls in the queue have gone unanswered beyond the wait time and therefore go into the failover state. For specific cases, we have failed over to an external call center for call in-take purposes. To do this, we fail over to a ringgroup that contains the external DID# in the ringgroup. It's only in these cases that the MAX Callers field is populated with a DID. Has anyone else seen this? I wrote the developer, but didn't hear back.
My guess is that DID numbers are showing up there when calls in the queue have gone unanswered beyond the wait time and therefore go into the failover state. For specific cases, we have failed over to an external call center for call in-take purposes. To do this, we fail over to a ringgroup that contains the external DID# in the ringgroup. It's only in these cases that the MAX Callers field is populated with a DID. Has anyone else seen this? I wrote the developer, but didn't hear back.
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