QUESTION IVR-Challenge

[Chase Mixon]

Has anyone ever used an ivr like this?

call comes in welcome to our company... blah blah press 2 for customer service
press 1 for so and so..
2 for someone else
if you don't know your rep press 9
the ivr will look at the CID to determine the area code of the caller then send to the correct extension?

I'm not that great with conf files, so I would prefer a gui solution... if conf files is the only way. Need detail instructions....
Thanks,
Chase

 

[atsak]

It would be easier off having an IVR for each area code then having the inbound route screen by caller ID and send people only to the IVR which option 9 goes to the correct rep. In other words one IVR per area code.

Or this:
http://pbxinaflash.com/community/index.php?threads/new-freepbx-smartroutes-module.9555/

Which is complicated but would also allow a similar solution.

 

[Chase Mixon]

I have a list of the area codes, but building an IVR for everyone would take the rest of my life... or more of it than I care to image... we have 5 csr's that handle all of the US. so literally every area code in the US... is there some other way of doing this... I really didn't think this would be that complicated... the Dynamic Route looks interesting, but the mysql stuff looked like it was beyond me... sorry I'm a sap...