TIPS Help finding VOIP company to port to

[geoff]

Hey Everyone, I need some advice.

I have a customer who desperately wants to get away from Windstream in North Georgia (706-579-xxxx).

I have tried porting to VOIP.ms, Vitelity and DIDForsale, they All initially come back as 'Yes, we support that rate center, no problem' than after a few days to 2 weeks later, I get an e-mail saying they are cancelling the port request because "we do not have any underlying carriers that support this
ratecenter" or "We do not have an ICA in place with the SPID for the ULC, so we are unable to port this tn."

Any Advice on finding someone who can port this number?

Thanks,

Geoff

 

[billsimon]

http://localcallingguide.com/lca_prefix.php?exch=032610

It looks like the carriers here are Windstream, "Nelson-Ball Ground Telephone" and Southern Communications Services.

I'm guessing Southern is a wireless company that "Nelson-Ball" is tiny. Windstream is probably where they will have to stay.

 

[billsimon]

Actually, what do I know? That Nelson-Ball links to a company offering VoIP ... http://www.tdsbusiness.com/

 

[Jake]

I actually had this same problem and found out after talking to vitelity that they can offer service in most rate centers because of their vmobile association with Sprint. Basically they can make it a wireless number but terminate it to VoIP through them. Worth a try to give them a call and see if it will work for you. It may cost slightly more.

 

[phonebuff]

Might also call IPComms in Kenessaw GA. http://www.ipcomms.net/

 

[jmullinix]

I have had success porting from small areas with Sip.US. Nelson-Ball Ground phone company was bought by TDS Telecom several years ago. They are the LEC there. I also think you could port those numbers through Flowroute.

 

[geoff]

Thanks for the tips. After doing a bunch more research and making phone calls, I have learned that the copper in the ground is owned by Verizon, the Switch is owned by Windstream Sugarland Inc, d/b/a Sugarland Telephone Company and managed by Windstream Cable Services (Apparently Windstream Residential Phone Service does not manage any lines in the state of Georgia).

I have spoken with: Vitelity, VOIP.ms, DIDforsale, IPComms, and Frontier Communications, all a no go. Waiting to hear back from Gafachi and Windstream VoIP division. I've even spoke to TDS, they suggested to port it to ATT wireless and then they thought they could get it (but are not 100% sure) from ATT Wireless, but not directly from Windstream Sugarland.

Any other suggestions?

Geoff

 

[phonebuff]

Have you considered moving

 

[AndyInNYC]

Check with Flowroute. Always worth a shot.

Andrew

 

[kenn10]

If someone won't port directly, I'd suggest porting to a wireless phone if Windstream supports number portability in your area. Once the number moves to the wireless carrier, you can port it out to a VOIP service. You will find Windstream is less than helpful -- especially at the prospect of losing a customer to a competitor.