SOLVED Free softphone with recording ??

[ou812]

Does anyone here know of a softphone in a free version that includes recording of calls to the local PC.

gary.

 

[wardmundy]

If you don't find one, the best solution we've found is one of the Android-base Grandstream phones that lets you to record to an SD card inserted in the phone.

 

[ou812]

Thanks Ward, but in this case the customer want's to setup 10 soft phones, it looks like a $50.00 paid version will be needed.

gary

 

[ou812]

I have managed to find a copy of 3cxphone6 which has the ability to record calls located here "https://downloads.3cx.com/downloads/3CXPhone6.msi"

Recordings are played back through the phone from it's recording menu, if you want access to the recording files on your local hard drive this is what I did.

Recordings are located in "C:\Users\gary\AppData\Local\3CX VoIP Phone\Recordings"
go into control panel and turn on show hidden files so you can see AppData, once at the Recordings folder map it to the desktop and replace setting for not showing hidden files. now you can see all the recording made by your phone, if you rename the file for easy tracking you will no longer be able to play them through the phone.

gary

 

[AndyInNYC]

Perhaps I'm missing something. If you are using a softphone, what the advantage of local recording versus using call recording from PIAF/freepbx?

Certainly from a management point of view having centralized data is better.

Andrew

 

[ou812]

AndylnNYC@ The customer requested that all agents "softphones" handle there own recordings and rename them and email to who ever, they also what them responsible for deleting or archiving these calls and this would also put less work on to the pbx cpu. The plan is to grow to 50 agents.

gary.

 

[TirsoJRP]

AndylnNYC@ The customer requested that all agents "softphones" handle there own recordings and rename them and email to who ever, they also what them responsible for deleting or archiving these calls and this would also put less work on to the pbx cpu. The plan is to grow to 50 agents.

gary.

But recording is not automatic, one day someone will need that call that the agent forgot to record.

 

[TMSZ1]

A bit of self-advertising: tSIP (http://tomeko.net/software/SIPclient/) might fit for this kind of setup.
If recording is enabled it stores all call recordings as wave files in its local subfolder (for portability) or in specified folder (e.g. some network drive in subfolder that "belongs" to subscriber and has appropriate permissions set, e.g. read+write for subscriber and full access for supervisor).
Wave files have basic call info in their names, although phone number or SIP URI is encoded with filesystem-safe version of base64, so some browser (e.g. RecordViewer.exe) may be needed, especially for filtering, etc.
Calls can be recorded as mono (call parties mixed, 55MB/h) or stereo files (call parties in separate channels, 110MB/h).
It's BSD-licensed, so it can be modified/branded and redistributed without source code.