NO JOY Direct dialing not working right

Irnadd

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We are having issues where a person calls in and dials directly from the IVR but gets a different extension. I have read several forums that talk about adding relaxdtmf=yes but cannot find the file where to add this. All the files i have tried as suggested don't have any option to modify like this and most are just blank all together.

Please help.

asterisk 11.5.1
centos 6.4
 

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